Chesapeake Auto Repair

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At West Service Center, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Some Chesapeake drivers figure that anything they can attach to their trailer hitch can be towed by their vehicle. Nope. If you're going to do any towing around Chesapeake, you should be aware of safety issues, Virginia towing laws and potential liability.

Understanding tow ratings is important for safe towing. A tow rating is the weight limit that your vehicle can safely tow. They calculate the tow rating for every vehicle, but different options on the vehicle can affect that rating. Chesapeake drivers need to read the towing section in their owner's manual to get the specific tow rating for the vehicle they own.

Your trailer hitch also has a weight limit, and it may not match the tow rating for your vehicle. Your vehicle may be rated for 10,000 pounds (4,500 kg), but if you have a 2,000-pound (900 kg) hitch limit, you shouldn't be towing more than 2,000 pounds (900 kg). If you tow a 10,000-pound (4,500 kg) trailer on that hitch, it could break free and you would be liable for any resulting damages.

Another example, one popular pick-up truck has a tow rating of 10,300 pounds (4,600kg). But in the owner's manual, it specifies that a sway control device be used for trailers weighing over 2,000 pounds (900 kg) and that a weight-distributing hitch is required for trailers over 5,000 pounds (2,300 kg). If the vehicle owner tows a 6,000-pound (2700 kg) trailer without a weight-distributing hitch and ends up in an accident, the owner will be held liable for not complying with the towing requirements in Virginia.

Chesapeake auto owners also need to keep in mind that tow weights include the weight of passengers and cargo inside the tow vehicle. So if your tow rating is 7,000 pounds (3,200 kg), and you're carrying 700 pounds (320 kg) of passengers and cargo, you can only tow a trailer weighing up to 6,300 pounds (2,880 kg).

Two numbers that Chesapeake drivers should be aware of are the GVWR and the GCWR. These codes are usually imprinted on the inside of the driver's side door. GVWR stands for gross vehicle weight rating. Take GVWR and subtract the total weight of the vehicle, and you have the maximum weight the vehicle can safely carry in passengers and cargo. GCWR stands for Gross Combined Weight Rating. Take that number, subtract the weight of the tow vehicle and the trailer, and you have the maximum weight of passengers and cargo that the tow vehicle and trailer together can safely carry.

This may seem a bit complicated, but you ignore these ratings at your own peril. If you haul or tow loads over the maximum ratings around Virginia, you become liable in event of an accident.

Local Chesapeake laws require that safety chains be attached when towing a trailer. Some Virginia jurisdictions may require trailer brakes as well. Others mandate trailer brakes only in certain situations. If you are going to tow a trailer, you should find out the local Chesapeake laws regarding trailer brakes and hitches, as well as weight and length restrictions.

To tow safely, Virginia drivers also need the proper tires on the tow vehicle. Tires need to be in good condition with adequate tread, and they need to have a load rating high enough to handle the weight of the trailer. Your trained West Service Center tire professional can help you select the right tire to use when towing around Chesapeake.

Your 's owner's manual is your primary source for auto advice regarding towing since it is specific to your vehicle. Be sure to read it carefully before doing any towing. And as always, keep your preventive maintenance up-to-date, and practice good car care to ensure the safety of your vehicle on the road—especially when pulling a trailer.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When automakers first came out with cruise control, it was a real luxury item.  The older cruise controls used a mechanical vacuum system but it worked.  Well, some of the time. 

Now days, cruise control is all electronic, thanks to computers.  It's reliable and a real convenience on long trips.  Cruise control is offered on most vehicles and standard on a lot of them.  Because it's electronic, when it breaks, it's usually some electronic component.  Your vehicle's cruise can be the victim of a blown fuse. Or your vehicle's speed sensor, which—not surprisingly—measures your vehicle's speed, can also stop working.  And that will cause your cruise to stop cruising. 

Vehicles with cruise control also have a built-in feature that, when the brakes are applied, turns off the cruise.  With electronic cruise control, that happens thanks to the brake pedal switch, and if a problem develops in that switch, the cruise might not work.

The newest cruise control is called "adaptive." What that means is that it will maintain your vehicle's speed as well as the distance between you and the vehicle ahead of you.  That means if a car ahead of you slows down, your vehicle will slow down to the same speed and even stop if the car ahead stops.  Pretty cool, right? As you can imagine, adaptive cruise control is more sophisticated and has many more components than standard cruise.  The systems vary from manufacturer to manufacturer, but they use on-board radar units and cameras to calculate what your vehicle should do to maintain a safe distance and speed. 

Finally, there are still some of the older style cruise controls out on the roads.  They'll stop working when the vacuum actuator develops a problem, a vacuum hose starts leaking or breaks or the cable between the actuator and the throttle kinks, breaks, seizes up or becomes detached. 

If your cruise control isn't working, your service repair facility will be able to determine what kind your vehicle has and what it will take to fix it.  Good news for the cruise blues.

Most Chesapeake drivers are too young to remember life before power steering - cranking those great big steering wheels! It was a pretty good workout. Now power steering is standard. Let's look at how it works. The heart of any power steering system is its pump. The pump pressurizes the power steering fluid that provides assist for steering. Most pumps are driven by a belt that is run by the engine; a few are electrically powered. A high-pressure hose passes fluid from the pump to the steering gear. A low pressure hose returns the fluid back to the pump.

These hoses can develop leaks, so it is a good idea for Chesapeake drivers to have them inspected at every oil change. Low fluid can damage the power steering pump. That is why power steering fluid level is on the checklist for a full-service oil change. The fluid needs to be compatible with the hoses and seals, so check your owner's manual for the right type - or just ask your friendly and knowledgeable pros at West Service Center in Chesapeake.

The fluid cleans, cools and lubricates the power steering system. It breaks down as the years go by and collects unwanted moisture, so Chesapeake drivers need to replace it from time to time. Many vehicle manufacturers specify power steering service intervals. Unfortunately, this important service is sometimes left off the car maintenance schedule for many of us. So, when in doubt, every 25,000 miles/40,000 km or two years is a good fallback. Your technician at West Service Center will use a detergent to clean the system, flush out the old fluid and replace it with the good stuff.

Here are some  warning signs of trouble with your power steering: It's harder to turn the wheel, there's erratic power assist, you hear loud whining coming from the pump (which may be difficult to hear over the loud whining coming from the backseat), you have to top-off the fluid frequently, or you hear squealing belts. Remember to never hold the steering wheel to the far right or left for more than a few seconds at a time. That will wear out your power steering pump quickly.

Other steering components can be bent or damaged from wear or hard knocks: ball-joint, idler-arm, steering-gear, steering-knuckle and tie rod to name a few. Warning signs here are steering play, wandering, uneven tire wear and an off-center steering wheel. An annual alignment check at West Service Center in Chesapeake will reveal bent or damaged steering components.

Most SUV's, pick-ups and rear-wheel-drive cars need regular front-wheel-bearing service.

The bearings should be cleaned and inspected. If they are excessively worn, they need to be replaced. The bearings are then repacked in clean grease. The team at West Service Center also recommends the wheel-seal be replaced when the bearings are serviced. Like everything else, check your owners' manual maintenance schedule. It's usually required around every two years or 40,000 miles/64,000 km. If you drive through water in the Chesapeake area, the bearings will need service more often.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com
 

Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news.

There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors.  Then one day, the electrical switches in the door pillars stopped working.  The key fob would still open them, but the door switches wouldn't do a thing.

Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires.  So, he put off going into the repair facility for a couple of months.  One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van.  The owner mentioned the door problem but said he didn't want to spend a fortune on it.

He waited for his van, and it wasn't long before the service advisor came out with good news. The doors weren't working because a switch on the overhead console had been turned off.  (It was a safety feature to allow parents to disable them.) The owner had accidentally switched it when he was unloading the van.  It was the first thing the technician had checked. Flip the switch back and all was working as usual.

Another example? A mother was driving a minivan with her two kids inside on a hot day when she felt the front end shaking violently as she drove down the road. Fearing something major had broken in the van (and fearing for the safety of her kids), she pulled into a fast-food restaurant parking lot and started to look underneath to see if it was anything obvious she could see.

She couldn't see any broken parts, but she also didn't feel safe getting back in the van with her kids.  So, she called her local service facility and asked if they could send someone to look at it.  When the technician arrived, he took it for a test drive on the same road on which she'd described having the trouble.  Then he put her van up on the lift.  His conclusion?  Nothing was wrong with her van.  It was the street she was driving on.  Crews repairing it had left the surface full of potholes, and that was causing her rough ride.

Ultimately, what these two drivers feared would be an expensive trip to the shop resulted in each driver getting different news than they had expected.  One learned something new about his vehicle.  The other?  Well, the technician saw that her tires were badly worn and convinced her to get them replaced, perhaps preventing an accident and giving peace of mind for a mom with two kids.

Night driving in Chesapeake is not as safe as daylight driving as evidenced by the increased accident rate at night. Much of that is simply because it's dark outside.

Visibility is important to safe driving. Ninety percent of our driving decisions are based on what we see. And at night, we just can't see as much as we can during the day. In fact, if you have 20/20 vision during the day, your night vision is only 20/50. To translate, that means that an object you can clearly see 50 feet away during daylight, only becomes visible to you at 20 feet at night.

Reaction time is also related to visibility. Chesapeake motorists don't react to a situation until they see it. So at night, we're reacting to situations later just because it takes longer to see them. But we don't have to stop driving at night to stay safe. We just need to practice some preventive maintenance and vehicle care that will maximize our night vision.

The most crucial item that helps us see while driving at night is, of course, our headlamps. Chesapeake drivers should ensure that their headlamps are as bright as they can be. Headlamps dim over time, but they do it so gradually that it's difficult to notice. Because of this, experts recommend replacing headlamps once a year.

That's good auto advice for Chesapeake drivers, but it doesn't apply to all headlamps. Some vehicles use HID, or high-intensity discharge, headlamps. These are bright headlamps that are designed to last for the entire life of a vehicle. Depending on your vehicle, you may be able to upgrade to HID headlamps. Consult with your friendly service advisor at West Service Center to learn your options.

Most vehicles use standard or halogen headlamps. If you use standard headlamps, you might want to upgrade to halogen, which offers a brighter headlight. Halogen headlamps come in a variety of grades, so evaluate your options the next time you replace your headlamps and upgrade if you want a better light.

It won't do much good to upgrade or replace your headlamps, however, if your headlight lens is dirty or yellowed. Studies have shown that about 90% of the vehicles on the road have impaired headlights due to dirty or yellowed headlight covers. You should get into the habit of washing your headlights every time you gas up. Simply grab the window washer squeegee, run it over your windows, then swish it across your covers. No cost involved at all.

Plastic headlamp lenses yellow or become hazy over time. If your lenses have this problem, they can be restored with a special polishing process. You may be able to get this done at your Chesapeake service center. If not, they should be able to tell you where you can.

Now, what good is a quality headlamp if you can't see through your windshield? Your windshield needs to be clean and streak-free if you plan on driving at night in Chesapeake. You should also keep your windshield washer fluid replenished and your wipers in good condition.

Wiper blades should actually be replaced twice a year. The changing of the seasons at spring and fall, or Daylight Saving Time, can be a good reminder to do this. And while you're at it, fall is the perfect time to replace your headlamps. Those long winter nights add up to a lot more night driving for people in Chesapeake.

Stay alert. Stay awake. And keep those headlamps burning bright.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire.  They can disable a vehicle completely and be very expensive to fix.

In 2017, some drivers noticed their vehicle's wiring was being chewed and found out the automaker was using a relatively new material for covering their wires: soy.  Many of the repairs to their new vehicles weren't covered under warranty by the manufacturer when it was discovered rodents were eating the wiring.  So the owners filed a class action suit, saying the soy covering was essentially baiting the critters. 

The automakers tell a different story, saying mice, rats and squirrels have been chewing through wire insulation long before it was made out of soy. 

Regardless of what the insulation is made of, vehicle owners should make sure rodents aren't chowing down and creating a problem in the engine compartment.  They can have their repair facility check for these signs:  Little bits of acorns, leaves, chewed up plastic and animal droppings in the engine's nooks and crannies.  Using a black light, your technician can detect animal urine, a sure sign that they've been using your engine compartment as a warm apartment, a nest and a dining room. 

You can take steps to prevent rodents from chomping your vehicle's parts.  Honda—one of the vehicle manufacturers that uses soy-based wiring covering—makes a rodent tape.  It contains a spice called capsaicin that rodents find too hot to handle.  Other preventative measures include installing metal mesh around wiring harnesses or spraying the engine compartment with special rodent-repellants. 

Rodent damage can cost one vehicle owner thousands of dollars to fix, not the kind of bite anyone wants taken out of their bank account. 

There's a gauge that many vehicles have that says RPM on it.  And there are a lot of people who either don't pay any attention to it or don't even know what it is. Here's why it's a good gauge to know about.

It's called a tachometer, and that "RPM" label means it is measuring how many revolutions per minute (RPM) the engine is turning.  Automotive experts know that a vehicle's engine can be damaged if it turns too fast (revving too high) or too slowly ("lugging" the engine).

A tachometer (sometimes called a tach) is almost a "must-have" gauge for vehicles with a manual transmission; the driver has to manually change gears; the tach helps the driver know when revolutions are in the optimal range.

Some say you don't need a tachometer if you drive a vehicle with an automatic transmission. It's true that most drivers of automatics don't even look at it.  But there are times when paying attention to the tach can help you prevent an expensive repair.

Here's a good example.  Manufacturers now build many of their automatic transmission vehicles with shift paddles.  They let you shift gears without a clutch. That's manual shifting, and drivers need to know they're not revving the engine too high. That's where the tachometer comes in, since it shows you visually when you are in the red zone (RPM too high).

Here's another way the tach can help you: fuel economy. Generally speaking, the lower the RPM, the better the fuel economy. It's not good to go too low, of course, and the tachometer will help you find that spot of maximum efficiency.

You can also spot problems by paying attention to the tach.  When your vehicle stays in first gear longer than usual (higher reading on the tach), then the RPM dip lower than usual after shifting, it may be that your vehicle's transmission is skipping a gear.  Plus, if your vehicle's RPM go up but your speed doesn't, it could mean your transmission is slipping.  Either situation should be checked by a trained technician.

If your commute takes you down some long grades, you might like to put your vehicle in a lower gear to help slow down the car (and not burn up the brakes). Having a tachometer keeps tabs on when your engine is revving too high.

So, consider the tachometer a "bonus" gauge.  It's one more helpful assistant that can help you spot and prevent problems in your vehicle.

Have you ever thought about all the little things we do to keep our lives running smoothly - like vacuuming? It makes a room feel fresher and more comfortable. We may not consider that we're also prolonging the life of the carpet by keeping it clean. But Chesapeake drivers don't always extend those good habits into the garage. Our vehicles need regular maintenance just like our rugs need vacuuming. We may not notice a difference in the feel or appearance of the vehicle, but just as cleaning a carpet carries the hidden reward of prolonging its life, maintaining our vehicles incurs a hidden reward that becomes noticeable at Chesapeake gas stations.

When it comes to reduced fuel economy, there are two culprits: increased friction and inefficient fuel combustion. That means that anything Chesapeake drivers can do to decrease friction and increase the efficiency of their engines will translate to savings on fuel. Friction increases the amount of energy it takes to move something. So if we can reduce friction, we can decrease the amount of fuel it takes to run our vehicles. Engine oil is usually at the heart of friction problems in an engine. Too little oil means parts are not getting lubricated, which increases friction; dirty oil doesn't lubricate as well as clean oil. So one secret to good fuel efficiency is to stay on top of oil changes. Don't skip them and don't procrastinate. The same auto advice applies to transmission fluid. Keep it full and keep it clean, and your vehicle will run with less friction and better fuel economy.

If your tires are underinflated, it increases the friction between the tire and the road. Again, there is increased drag, and it takes more fuel to move your vehicle. Chesapeake drivers should check their tire pressure every month and keep their tires properly inflated.

Alignment and brake problems can also increase friction. Besides saving fuel, keeping these systems in good repair has the added benefit of saving you on tires and brake pads. These items wear out more quickly when the alignment is off or when the brake system isn't in good working order. Talk to your friendly and knowledgeable service advisor at West Service Center.

The second culprit that stealthily steals our gas is inefficient fuel combustion. It depends on the engine getting the right amount of clean fuel to the right place with the right pressure at the right time in the right pattern. The key to peak engine performance is to keep the fuel system clean. Varnish and gum can build up in a fuel system, which will interfere with the fuel injectors. The fuel injectors are responsible for all those “rights” we spoke of. If they're dirty, amounts, timing, pressure and spray patterns can all get out of whack. The result? Reduced fuel efficiency. A fuel system cleaning at West Service Center in Chesapeake can get your injectors back on track, improving performance and efficiency.

There are a few other maintenance items that can improve your fuel economy. One is to replace your PCV valve when it gets sticky. This valve allows unburned fuel in your engine exhaust to return to the engine. Chesapeake drivers can also replace worn spark plugs and dirty fuel filters. A well-maintained vehicle will require fewer repairs and save at Chesapeake gas pumps.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Your alternator makes electricity to start and run your engine and all of the vital electrical systems in your vehicle. That’s everything from the on-board computers to the turn signals. And of course there is the entertainment system, seat heaters, power windows and everything you plug into the power outlets. After your alternator makes enough electricity to do all that, it recharges your battery with what’s left over.

When Chesapeake drivers constantly have a low or dead battery, the alternator is usually a prime suspect. However, the alternator is just one vital component of the starting/charging system, and a problem with any of the other components could be the actual cause.

In addition to the alternator, the charging/starting system includes the battery, starter, serpentine belt system and all of the electrical cables that connect them. Your West Service Center service advisor has a systematic process of testing components and connections to get to the source of your trouble. The initial symptoms determine where to begin the diagnostic process, and he follows the procedure until he tracks down the culprit.

For example, diagnostic tests at West Service Center could reveal that the alternator is not generating enough electricity to keep the battery charged. Is the alternator bad? Not necessarily. A worn serpentine belt tensioner could be allowing the belt that spins the alternator to slip. So the perfectly good alternator is not spinning at the proper speed. The solution for Chesapeake drivers is to replace the serpentine belt system – not the alternator.

The good news for Chesapeake drivers is that our highly-trained technicians at West Service Center can properly diagnose all your vehicle troubles and make the necessary repairs to get you back on the road in Chesapeake.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com