Chesapeake Auto Repair

Your vehicle may be wearing boots right now and you might not even know it.  They're called ball joint boots.  They're actually protective, flexible things that protect parts of your suspension (called ball joints) from all the hazards the road can fling at them.  If one of those ball joint boots fails and you don't get it replaced, the ball joints themselves could wind up failing, a repair that can be even more expensive. 

Ball joint boots not only keep things like rocks, salt, water and dirt out of your ball joints, they also help the ball joints keep their lubrication inside and working properly.  To do that, the boots have to be made of a flexible material, sometimes rubber, sometimes a synthetic.  They do take a beating, exposed to temperature extremes and debris, and eventually they can tear or crack just because of their age.  Unless someone is keeping an eye on your ball joint boots, you may never know there's a problem.  That's why when you regularly take your vehicle in to a repair facility for other things like oil changes and routine maintenance, a technician will inspect the ball joint boots to make sure they're still in top shape.

If they're not, your service advisor will let you know. Take care of that soon and you may avoid having to replace the ball joints themselves or other suspension parts which may be much more expensive.  Often it's best to replace boots on both sides of the vehicle since they frequently wear at about the same rate. 

If you want to make a fashion statement, some ball joint boots come in various colors other than run-of-the-mill black.  And some aftermarket boots are made of a more durable material than the original equipment that came on your vehicle.  Some drivers get a real "kick" out of flashy ball joint boots!

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility.

• If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem.
• If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the factory! If you can feel a vibration in the seat of your pants or shaking in the steering wheel, head on over to your service facility and have them diagnose what is causing it.
• Smoke coming out of anywhere in your vehicle is a signal (smoke signal, get it?) that there may be a troubling issue.  Likewise if you can smell something burning (like oil), the nose knows there's something amiss.  Time to find out what.
• If you aren't getting the distance you used to out of a tank of gas, it may not simply be your lead foot. A lot of vehicles will give you a digital readout of your latest mileage.  If your fuel economy takes a dip, take a trip over to your service facility.  You might have a sticky brake caliper… or it might be something as simple as your tires need more air.
• Yes, you know the dreaded puddle of something under your vehicle can be a bad sign.  It could smell sweet, it could feel oily.  But it means something is leaking.  Go get it checked.  Sooner is better when it comes to locating the source of a leak.
• If your brake pedal travels further than it used to while stopping, that could be compromising your ability to stop safely.  Also, if the brakes are making odd sounds, pulsating, grinding or squealing, they're screaming at you for attention.  Proper braking is a must for your safety and those drivers around you.

An old 80s TV show called "Knight Rider" featured a talking car.  You already have a vehicle that's telling you things all the time.  Give it a listen and it will keep you going safely down the road for many years to come.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If your windshield wipers are streaking and chattering when you turn them on in the rain or snow, it's time for a little "blade renewal." And when it comes to new wiper blades, there are some new designs that are worth a look.

One of the latest is called the beam blade.  It's different than conventional blades you might be used to.  Instead of a metal frame and a rubber blade that slides in the frame on a track, the beam blades have an enclosed spring-steel band that allows the rubber wiper to conform to the windshield glass shape much more tightly. 

There are some key advantages to beam blades, which is why many vehicle manufacturers are making them standard on their latest models.  For one thing, they work well in all weather conditions, including the heat of summer and the icy, snowy cold of winter.  Since there is no separate frame, snow and ice can't form in gaps like conventional wipers and prevent the blade from clearing your windshield. 

Many beam blades also have a mini "wing" on them. It uses the air moving over your windshield to create a little extra downward pressure that presses the blade even more tightly against the glass.  The faster you go, the more firmly the blade can sweep off moisture. That means a clearer view. 

Beam blades are an upgrade that can add to your vehicle's overall safety with that increased visibility.  The best thing is to discuss wiper blades with your service advisor to see if it's a good choice for you and your vehicle, keeping in mind the type of driving you do and the climate you live in.  Remember that when it comes to wipers, it's important that you are using blades that are designed to fit your vehicle and that they are installed correctly. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim. 

There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles.

You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology.

With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in air.  While this happened, electricity went to the spark plugs and fuel headed to the cylinders.  When the gasoline engine caught, the starter quickly disengaged. Hey, no more broken arms!

Modern systems use the same principle, so when your vehicle won't start, here are a few things to look out for that might point to the starter. 

If the engine turns over s-l-o-w-l-y, it may mean the electric starter motor may just be wearing out and doesn't have enough cranking power.  Bushings, brushes, wire windings and a special switch called a commutator may be going bad.

If when you engage the ignition you hear a faint click, that could be a symptom one or more of the starter's components have failed. If you hear a loud click, it could mean that an electrical switch called a solenoid may not be switching the motor on.

If you hear your engine start to turn over but then it stops and is followed by a grinding sound, some gears may not be meshing the way they should.

There may be many more causes (bad alternator, relay, battery, engine, key fob), so this is when it's time to turn it over to your service facility.  Sometimes they can send out their own tow truck or recommend a reputable towing company.

But it's best not to let it get to this point.  Starter problems often give you advance warning that there is a problem with "almost" not starting or "almost" not turning over.  So when you see that very first sign, "start" on over to talk this one over with your service advisor.  The opposite of a "non-starter" is a starter, and that is music to anyone's ears.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com