Chesapeake Auto Repair

A driver of a large SUV loaded with equipment was heading on a 7-hour work trip when he stopped at a gas station to refuel.  When he went to restart his SUV, it turned over but wouldn't catch.  Try as he might, he was never able to get it started again. 

Of course there are many things that can cause those symptoms, but the next day he had his SUV towed to a service repair facility.  Using their test equipment, they were able to pinpoint the problem.  His fuel pump had failed.  The pump, which was located in the fuel tank, had to be replaced, and after awhile he was back on the road, delayed, but happy to be up and running again. 

What had happened is that the pump was not strong enough to deliver adequate  fuel to his engine, vital to being able to start it.  It had delivered just enough pressure in the morning to get it started the first time, but it was on its last legs.  He had been having trouble starting his SUV in the days leading up to this trip, a clue that something was wrong. 

The engine relies on a certain pressure of fuel from the pump to run properly, and there are some other signs to be aware of that your fuel pump may need to be replaced.  If you are putting strain on your engine, such as going uphill or hauling a big load, and the engine sputters, it may be a sign that the pump isn't delivering that consistent pressure.  Another warning sign is if your engine is running hot and then stalls.  That could mean your fuel pump is getting weak.

Sometimes you might notice your vehicle suddenly speeds up on its own or your fuel economy goes from good to poor in a short time.  If your fuel gauge shows you have plenty of fuel in the tank and your engine stalls, that's another possible sign of a failing fuel pump. 

Technicians have special equipment to see where the fuel problems are, and there are many possibilities.  Have your vehicle checked before you're left stranded.  Oh, and one more tip to prolong the life of your fuel pump.  Since it is cooled and lubricated by the fuel in your tank, make sure you keep at least a quarter of a tank of fuel at all times.  Avoid your "low fuel" light going on and you may be helping yourself avoid having to replace your fuel pump. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it; you can't leave it like it is. Or, let's say you head down to your vehicle to head out to work in the morning and you can't open the door.  What are you going to do now?

Vehicle doors take a lot of abuse.  They are opened and closed hundreds of times and we expect them to just keep working perfectly all the time.  They do require a bit of tender loving care.  Let's take a look at two different scenarios of stuck doors.

First: the door that won't close.  It's a security issue.  It's also a safety issue.  You can't really safely drive a vehicle with a door that won't close. What if you or a passenger is tossed out?  Sure, some people try to tie a stuck-open door closed or bungee it, but that's dangerous.  It's best to get that vehicle to the service repair facility as soon as you can, and having it towed is the safest way. 

Second: the door that won't open.  There are many reasons this can happen.  Freezing weather is one, a misaligned door is another.  There could be electrical issues.  Corrosion could have broken a part inside the door.  The possibilities, unfortunately, are numerous.

If you can't get into your vehicle's driver's door, with any luck another door might open and you can climb into the driver's seat and head on to the repair facility.  A lot of people may be tempted to try to fix a stuck door themselves, but many wind up causing more damage to the door and have to have a trained technician step in to repair the mess.

One way to minimize the possibility of having a door stick open or closed is to make sure it gets regular maintenance.  Door locks, hinges and latches should be lubricated at certain intervals.  Locks should be kept clean.  While many vehicles now have electronic locks, sometimes an electrical failure in the vehicle or key fob can inadvertently lock you out.  Nearly every vehicle has a mechanical key in case that happens; if you don't know how that works, have your service advisor show you how. 

Also, you technician can make sure your doors are properly aligned and aren't sagging. All of these things can help you keep your doors opening and closing the way they were designed to. Your next trip may "hinge" on your doors being in top condition.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Distracted driving is bad, you know that.  Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror.  All bad.  But there's something else that causes more than twice as many accidents, according to a recent study.  And that's people who don't use their turn signals. 

Maybe you're one of them.  One survey said nearly a quarter of drivers were just too lazy to use their turn signals.  Others said they didn't use them because they weren't really necessary.  Traffic laws may dictate otherwise, but statistics show police don't write that many tickets for turn signal violations. 

You may have encountered the driver who cuts into your lane without signaling a change.  Often, that person does it deliberately to catch you off guard so you won't invade his or her space.  And when it comes to young drivers using turn signals, one insurance company survey showed more than two-thirds of those they talked to admitted it wasn't their regular practice.

Knowing that, you may wonder why you should use your turn signal.  The reason is simple.  It lets other drivers know what you plan to do.  Driving it tricky enough with all the moving parts on the road.  The more you know what other people are doing, the more you can prepare for that with the way you drive.

How many times have you seen someone turn left without putting their turn signal on?  That's a leading cause of rear-end accidents. Not only does using your turn signal promote safety, it also shows courtesy to other drivers.

There are some drivers who don't use turn signals because their turn signals don't work.  What a lousy excuse! All of the safety equipment in your vehicle should be working; if it isn't, head over to your repair facility.  Often it's as simple as a burned out bulb or a broken wire. 

Finally, the number one reported reason for not using a turn signal is that drivers just forget to do it.  (And the ones who DO use their turn signals and forget they're on?  We won't even go there.)

Engineers put turn signals on vehicles for a reason.  They help drivers communicate with other drivers.  Using them could save accidents… and lives.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you've ever ridden down a rough road on your bicycle, you know how hard a ride it can be.  Yet drive down the same road in your car, truck or SUV and it miraculously will smooth out the ride.  That's because it is equipped with shock absorbers.  They are built to dampen impacts from road irregularities.  But after taking hundreds of hits from potholes, railroad tracks and curbs, your shock absorbers can wear out.  Besides the rough ride that can cause, there are other ways your vehicle's performance can be affected.

When it comes to braking for example, you may take a longer distance to stop.  That's because shocks help keep your tires in contact with the surface of the road.  If the shocks aren't working properly, the tires won't make contact like they should.  So when you slam on the brakes, your vehicle will take longer to stop.

Consider what worn out shocks are doing to your tires.  Since the bumps aren't being dampened as much, your tires can bounce up and down more.  That can produce a problem of uneven wear called cupping.

And when you start out from a stop, your vehicle may not have the traction it should since the shocks aren't keeping them down on the road as you accelerate.  If you have front wheel drive, you may lose some steering control on acceleration. Obviously, many of these things involve safety concerns.

Pay attention to any deterioration in your vehicle's ride quality.  If your vehicle is starting to bounce up and down and its ride feels bumpier than before, head on over to your vehicle service facility and get your suspension checked out.  Do the same if steering response isn't as good as it used to be.  Notice that your vehicle nose dives when you brake?  Are your tires wearing in an unusual manner? All are signs that your shocks may be on their last legs.

If the last time you replaced your shocks was 50,000 miles/80,000 kilometers ago, a technician should evaluate them.  Don't be "shocked" if it's time for new ones.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

We all have joints in our own skeletal system, but did you know your vehicle has some joints of its own? One of the most important is called a ball joint.

One of the interesting things is that it's somewhat similar to the ball and socket joints we have in our hips and shoulders.  A ball joint allows two parts it joins together to move in more than one direction at the same time.

Think about your wheels.  They have to move up and down when there are bumps in the road but in sideways directions when you are making a turn. As you can see, the ball joints are important for your steering and handling to work correctly.

Since ball joints do so much, they can wear out and become loose.  When the ball wears down or the socket gets worn, there can be too much play in them.  It can get so bad that the ball can come out of the socket and your wheel can fall off, a dangerous situation.  Ball joints can also seize up.  Some of them are sealed and never require maintenance; others require periodic lubrication.

Here are some signs that your ball joints are going bad:

• Your vehicle pulls to one side
• You can hear a clunking noise coming from a wheel area
• Your tires are wearing unevenly, especially on the inside

The earlier a failing ball joint is discovered, the better. The best way is to have regular inspections by a technician.  Your service facility will periodically check ball joints at intervals recommended by the manufacturer. The cost to replace them can vary widely depending on whether you have a vehicle with a 2-ball or 4-ball configuration.  Also, sometimes just the joints can be replaced, but other times they are part of a larger control arm assembly that has to have all the parts replaced at the same time. 

Your vehicle's proper steering, handling and tire wear all contribute to a better, safer driving experience.  Make sure your ball joints are up to the job.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

At one time or another, most drivers honk their horn at someone who might be texting at a stoplight or not paying attention when they're driving.  But what happens when you tap on your horn and all of a sudden it won't quit? Everyone's looking at you like you're an angry jerk and all you want to do is turn it off!

It helps to know the basics of what's happening when you honk your horn.  There's a switch in the steering wheel, of course, and when you press on it, it sends power to a relay which then energizes the horn.  Bingo.  Sound.  When the horn sticks on, one of these parts or the wiring has developed a problem. 

With the ear-splitting noise inside your cabin, it may be hard to keep your cool, but do your best to stay calm.  Try pushing the horn several times; it may un-stick the switch if you're lucky.  If not, there are a couple of things you can try.

First, if you can, pull your vehicle off the road and into a spot where you're not disrupting traffic.  If you feel comfortable rummaging around in your vehicle's fuse box, you might be able to pull the fuse that manages the circuit for your horn system.  A hint: the fuse boxes sometimes have a label inside showing which fuse goes to which part of the vehicle. Find the fuse that goes to the horn and pull it out (sometimes there's a fuse-pulling tool inside the fuse box).

But many people don't feel like tackling that.  Yes, you can drive over to a service facility with the horn blaring (not the best idea).  Or call your service facility and see if they might be able to send someone over to where you are so they can shut off the horn.

At the shop, a technician can check wiring, switches, relays and other components to find out what's wrong.  This is something that should be left to a professional for a couple of reasons.  First, repairs around the steering wheel can involve airbags.  Second, some horn components may be part of a vehicle's alarm system. 

The bad news is that your horn may not give you any warning before it starts blaring uncontrollably.  But the good news is that a horn doesn't malfunction all that often, and now you have a plan if it does.    

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of. 

Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't. 

If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are higher due to the vehicle's increased complexity and weight, and you're likely to take a hit in fuel economy.  So, what's the option we mentioned above?  It's simple.  Winter tires. 

If you have a front-wheel-drive (FWD) vehicle with winter tires, you'll notice a tremendous difference in your winter traction and stopping than the all-season tires that are on most vehicles.  One tire company, Michelin, wanted to find out which was better in the snow: an AWD car with all-season tires or a FWD car with winter tires.  And they found while the AWD car could get going a little more easily, in most of the other comparisons, the FWD car with winter tires handled equally or better and stopped in a shorter distance.  The optimal combination would be, of course, AWD or 4WD with winter tires.  But one major consumer testing magazine found that only about 12 percent of their subscribers who drove AWD or 4WD vehicle in the snow for more than 6 days in the previous winter even used winter tires!

So a set of winter tires may give you the handling and stopping you're looking for and for a lot less cash than a new AWD vehicle.  Consult your service advisor for some recommendations.  You may be pleasantly surprised at how you can handle winter roads without having to handle a new, big, fat monthly payment for a new vehicle. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

In many places, license plates have to be renewed every year or else you can't drive your vehicle legally.  Usually, you'll get a reminder from the agency that issues the plates.

That kind of regular attention needs to be paid to your vehicle as well.  Its manufacturer has determined a schedule of service items that need to be done regularly, just like renewing your plates.

Some depend on time, others depend on distance.  A perfect example is oil changes.  It's the most important scheduled maintenance you can have done to give your engine its longest life possible.  The manufacturer recommends the oil filter be changed at the same time.

Here are some more items.  Your engine air filter gets dirty and needs adequate air to run most efficiently.  The manufacturer recommends an interval for replacing that.  Also tires, brake pads, timing belt, oxygen sensor and other items require regular replacement. 

This is one of the reasons to find a service facility that you like and keep going there.  Many will keep records of what's been done to your vehicle and send you reminders of when it's time to schedule service items.  Some do it by mail, others by email.  Still others might text you or give you a phone call.  Remember, they base those reminders on the vehicle manufacturer's recommendations. 

We all have a lot going on in our lives, so these reminders can help you avoid missing important service items that are important to your vehicle's durability and safety.  So if you move or change phone numbers or email addresses, make sure your vehicle service facility gets the word.  Otherwise you won't get the reminders and your service advisor will wonder what's happened to you!

At the same time, you might want to let your vehicle manufacturer know when you've changed your address, phone number or email address.  If there is a safety recall or your manufacturer is offering an extended warranty on some of your vehicle's systems, they'll need to reach you.   

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Of the things you think about most, your tires are probably pretty far down the list. That’s understandable because today’s tires are engineered to do their job without needing you to pay too much attention to them. But they DO wear out, and worn tires can contribute to skidding in bad weather, not being able to stop, a ride full of uncomfortable vibrations and, even a sudden blowout. Yikes. Let’s figure out right now how to know if your tires need replacing!

Let’s face it. Most of us don’t know the first thing about tires. So, the best way to make sure what shape yours are in is to take your vehicle to a qualified service facility to have the tires checked out by a trained technician.  Here are things they’ll check:

• Tread.  Tread is the part of the tire that touches the road surface.  Different tires have different tread patterns and something called tread blocks - the raised rubber parts that contact the road. The longer a tire has been on a vehicle, the more of that rubber wears off.  The technician will check to see if there’s enough of that tread left on your tire for sufficient traction to accelerate, steer, and brake.
• Pressure. It’s important your tires be inflated properly so your tires will perform the way they’re designed while driving.  If your tires have low air pressure, the technician will check to see why, perhaps cracks in the sidewall from age, a nail in the rubber picked up on the road, or bulges. It’s also important your tires are not overinflated too.
• Wear.  Your tires should wear evenly.  If they haven’t, the uneven wear can cause vibrations that you can feel in the steering wheel.  Maybe the whole vehicle shakes at a certain speed.  Your vehicle may require other services such as balancing, alignment, or suspension repairs to prevent future tire damage.
• Age.  Your tires may have adequate tread, but if they’re too old, it’s time for new. Rubber gets old, and when it does, it loses its elasticity.  Ever find an old rubber band and tried to stretch it? It’s brittle and will break easily. Hotter climates will age rubber—and tires—faster. All tires have their date of manufacture stamped on them, so your service adviser will be able to see when your tires were made.

If it’s time to replace your tires, you’ll find you have many choices for new ones: different brands, models, designs, etc.  Your service adviser can help you figure out which ones are right for you. It’s much better—and safer—to do it before one of them fails at the least opportune time.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When it comes to your vehicle, driving it too much can cause some issues.  But what about not driving a vehicle enough? That has consequences as well.

Here are a few things that can happen if a vehicle isn't driven enough.  When the engine doesn't operate, the oil isn't lubricating. That means some mechanisms that need periodic lubrication aren't getting it.  And oil that sits around breaks down over time.  In fact, some experts say you should change oil more often if your vehicle sits in the driveway than if you drive it regularly. 

You've heard that expression, "Take it on the highway and blow out the engine.” Well, carbon buildup used to be a problem in older vehicles.  But the real culprit these days is moisture that builds up from combustion if your vehicle never gets hot enough to burn it off. That water vapor can mix with oil and cause sludge to form. There are many vehicle systems (battery, exhaust system, engine seals, etc.) that benefit from driving your vehicle at its optimal operating temperature for a while.

Spark plugs can deteriorate unless they are fired up.  The gas tank can rust from the inside if the metal is exposed from not having fuel in it.  Rodents and insects may see a sitting vehicle as a luxury hotel.  Brakes can rust after sitting around without being used.  Seals and gaskets can dry out.

One wise thing to do is check the operating manual. Some will spell out a maintenance schedule for vehicles that aren't driven regularly. 

One suggestion? Discuss your vehicle's maintenance with your service advisor. Let him or her know how often you drive the vehicle and what you use it for.  Then, you can come up with a maintenance schedule tailored for you, one that might not be covered in the owner's manual. 

If you do have a vehicle that's been sitting around for a long time, it may be wise to have it towed to your service facility rather than trying to drive it with brakes that may not work, spark plugs that may not fire reliably and other systems that may compromise your safety and those of others on the road. 

You may think it's great to have a low-mileage vehicle that you've barely driven, but a complicated, sophisticated machine such as a car, SUV or truck needs regular attention to keep it running safely… and reliably.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com