Chesapeake Auto Repair

Sometimes the movie is better than the book, sometimes it's the other way around.  But when it comes to your vehicle, the best book of all is the owner's manual. The plot is simple: Owner wants long life and dependable performance from the vehicle, manual has the way to achieve that long life and dependable performance.

And yet, it's amazing that some people will own a vehicle for years and never even crack this book.  They'll only read it when they absolutely have to, for things like finding out how to change the clock. 

Ok, so you're probably not going to rush right over to your glove box and start reading the owner's manual cover to cover.  We know that.  But just think of what you can get out of it.

Consider this.  Those who wrote or helped write this book include the engineers who designed it and the people who tested and refined it.  They know more about your vehicle than anyone, period.  They know how long a part is likely to last and what you need to do to take care of it. They know how far a distance or how long a time you can drive before you have to change certain fluids in it.  They know what temperature it can reach before things will start to break.

And they've put your vehicle model through torture, testing it in the absolute worst conditions to see how to make it stand up to more abuse than it will ever receive.  They've then torn it down, examined it and, in many cases, redesigned the parts to make them even better. 

And they've put down—in fairly minute detail—this blueprint that, if you and our experts at West Service Center follow their suggestions, will make it very likely that your vehicle will serve you well for a long time.  If you don't follow those suggestions, all bets are off.

We didn't even mention that the owner's manual tells you how to operate everything in your car.  How to adjust the heat and air conditioning, how to pair your smartphone with the audio system, how to program your key fob so it won't sound the horn when you lock your vehicle.

Have you lost your manual or did you buy a vehicle that didn't come with one?  Many are available either online or in paper form. If you don't know where to begin with such a long book, try a couple of pages a week, just three minutes.  You’ll discover your vehicle does things you never even knew it could do.  And the movie will never be as good.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

We've all been there.  You park your vehicle on a steeper than usual hill and worry about it rolling down while you're running your errands.  So you decide you'll use the parking brake.  When you get back, you release the parking brake, hit the ignition, put it in gear and—uh, oh—you can feel the parking brake is still on.  It's stuck.  What do you do now?

Welcome to the world of infrequently-used parking brakes.  Yes, they do stick for several reasons. It's common for components to corrode and get locked up.  Sometimes if you have applied it extra hard, it can jam.  Could be a rusty cable, could be a spring that doesn't return the brake to its disengaged position.  Some pieces just break when they're stressed for the first time in a while. A caliper or the pivot arm it's on can also stick.

There are a few things you can try to unstick it.  Carefully rock your vehicle by putting it first in drive and then reverse.  You have to be careful doing that, though, because sometimes you can damage the transmission.  You can try working the parking brake control a few times to see if that will loosen the corrosion.  If you can't unstick it, you can try driving slowly a short distance to a repair facility near you.  Sometimes it won't cause damage to the brakes but it depends on how tightly the parking brake was applied and what was stuck.  You may also have to have your vehicle towed to a repair facility.

In any case, once you've seen these symptoms, have your vehicle brakes looked at by a professional who can fix the root of the problem.  Better yet, don't let your vehicle get in this condition; regular maintenance and inspections by a trained technician should prevent you from getting in a jam somewhere thanks to a stuck parking brake.  You could use a "brake" like that.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Winter and freezing temperatures present challenges for different parts of your vehicles.  For example, winter tires give you better traction on snow.  But some parts of your vehicle that may need special attention for winter are your windshield wipers. You may have found yourself in the middle of a snowstorm when your windshield wipers are doing nothing but streaking slush that ices up on contact on the glass.  Now you're more blind than you were before!

Obviously being able to see during a snowy or icy winter event is important for the safe operation of any vehicle.  So keeping your windshield and rear window clean can go a long way to guarantee you can see your surroundings.

Let's start with the wipers.  Blades that are good for hot weather may not be robust enough for freezing weather. You can buy special winter wiper blades that stay flexible during sub-zero temperatures.  The stiffer frames that hold them have a rubber covering that prevents ice and snow from building up.  Another style is beam wipers that have a one-piece design, intended for use all year long.  Since these have no separate frame, ice can't build up like on traditional frame wipers.  

If you've ever had salty road brine kicked up on your windshield, you know it can blind you in a second.  So you absolutely must have windshield washer fluid available to clear your vision.  The fluid you use during the warm weather months will often freeze below 32°F/0°C, and that can actually make things worse by icing up your windshield when you spray it.  Worst of all, it may freeze in your washer reservoir.

Be sure to use washer fluid that is meant for sub-freezing temperatures; special formulas will remain a liquid in weather as cold as -30°F/-34.4°C.  Some contain alcohol to keep them flowing; some have a little antifreeze that will melt snow and ice.  If you do use these liquids, make sure to keep them away from small children and pets because they're poisonous if they drink them. 

Each climate is different, and there are windshield products to meet your needs.  Your service advisor can recommend which ones will work best for you.  The idea is in winter, you need to be able to see. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Automotive design has come a long way since the days of the Model T, especially when it comes to safety technology.  You can thank computers for a lot of the latest innovations.  Here are a few that have been making their mark in recent years.

Adaptive cruise control.  This is cruise control with a brain.  Not only will adaptive cruise control keep your vehicle going at a steady speed, it will also slow it down and even stop it if the vehicle ahead of you slows down and stops. 

Automatic emergency braking.  We've all been distracted while driving, and you've probably been in a situation where the driver ahead of you has suddenly stopped.  Or maybe your attention wandered for a minute and you looked up to see your vehicle closing in fast on the car ahead of you.  (After all, there are a lot more distractions in your vehicle these days.)  New systems that use cameras, lasers and other types of sensors will warn you to start braking.  If you don't heed the warning, they'll put on the brakes for you. 

Blind spot warning.  We all worry about hitting a car approaching from behind and on either side if we are changing lanes.  Rearview mirrors cover some blind spots but they're not foolproof.  Enter the blind spot warning system; it warns you with a noise or a light if a vehicle is in a spot you might not be able to see.

Lane departure warning.  We all try to stay in our lane, but sometimes our attention wanders.  If you start to drift out of your lane, new warning systems using cameras and other sophisticated sensors will tell you to get back in your lane.  Some send an audible warning, others use a vibration or warning light. Some will even steer your vehicle back into the lane. 

Rearview camera.  There was a time when trucks and SUVs were involved in horrible accidents because the drivers couldn't see what was behind them as they backed up.  Children and pets were among the tragic victims.  Now, inexpensive rearview cameras are required in the U.S. and Canada, saving lives and providing much more peace of mind for drivers of vehicles with rear visibility issues. 

It's important to make sure this safety technology is working correctly for these systems to be effective.  Your service facility can check and maintain these systems as the manufacturer recommends.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you hear a squealing noise when you turn your vehicle, it's trying to tell you something is wrong.  After all, it never made that noise before, right?  The sound  you hear may becoming from a few sources.  Let's take a look (or a listen) to some of the possibilities.

First, you almost certainly have power steering in your vehicle. Without power steering, you practically have to have arms like Arnold Schwarzenegger to turn, so automakers have technology to assist your steering, either mechanically or electrically.  For a long time, the most common power steering has been hydraulic, using a belt to supply power from the engine that turns a power steering pump full of a fluid that helps you steer. 

Sometimes that fluid gets low because of a leak or some other problem.  The belt could wear out and start squeaking, and you might feel the steering start to become harder.  Your service repair facility can figure out the problem and offer some solutions.

Another cause could be in your suspension.  Some components may not be getting lubricated like they should.  Or you may be hearing your tires squealing when you are turning. 

Properly working steering is a huge safety factor for your vehicle's operation.  Your steering affects handling, vital to your well-being as well as that of drivers around you.  So take your vehicle over to your repair facility and have it checked out.  You'll be doing everyone on the road—including yourself—a big favor by listening to your vehicle. When it comes to steering, silence really is golden.  Get that squealing repaired and get back to safe driving.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

You've just arrived at the store shopping and you're ready to head home.  You put your key in the ignition and… oh, no! The ignition won't turn! What do you do now?

Don't panic.  There are some things you can do to get going again.  The first thing to do is see if you have a locking steering wheel, an anti-theft feature that was introduced around 1970.  Sometimes it sticks.  Move the steering wheel side to side while you try to turn the key and you might be able to get it to release. 

Another thing to check is to see if your vehicle is in gear.  Most vehicles will only allow you to start the ignition if it's in park or neutral.  If you have an automatic transmission vehicle and it is in park, try jiggling the shift lever and try the key again.  Sometimes the safety mechanism doesn't properly make contact or gets a little sloppy. 

If both of these don't work, it could be your vehicle's battery is dead.  Some newer electronic systems require power so the key can turn. Others have alarm systems that detect if doors are open. 

Other issues that can cause key problems include something jammed in the lock cylinder.  Or some of the springs or pins inside may be stuck.  Consider that it may be the key itself.  Sometimes they get bent or simply wear out from the number of times they've been put in and taken out of the cylinder.

No matter what the cause, the first time this happens you should have your repair service facility check it out. That’s because if it happens once, it can happen again.  Even if you were able to get going again on your own, your ignition/key has warned you that something's wrong.  Have it checked out by a pro so you’re not locked into a bad situation.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you've ever walked into your garage and noticed it smelled like gasoline, pay attention. Gasoline can be dangerous, both from the health problems fumes can cause and the fire danger gasoline presents. 

There are many things that can cause a vehicle to give off a gasoline odor.  One of the easiest to track down is the gas cap.  It could be missing or it doesn't seal well any more (they do wear out).  That can also cause the Check Engine light to light up, so those are clues to tell your service advisor when you take it in for diagnosis.

Another thing that can cause the Check Engine light to come on and produce a gasoline smell is the fuel filler neck. It's the part that goes from the place you put your fuel in to the gas tank. Over time, these can wear out and fail (they're made out of rubber or metal).  They can leak gasoline, too.

It's always a good idea to check the garage floor for any gasoline puddles.  Note the location of the puddle in relation to the vehicle. If it's near the back, that's possibly the fuel filler neck or the gas tank leaking.  In the middle of the vehicle? May be fuel lines.  Near the front? Could be fuel injectors (or carburetor if you have one) or fuel pump. 

There are other causes of gas odors, and you need an expert to figure out the source soon.  Gasoline leaks are nothing to play around with.  Gasoline is flammable, potentially explosive and its fumes can damage your lungs. A trained technician can pinpoint the cause and get your garage back to smelling like a normal garage again.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

You may live in a region where roads become pockmarked with craters known better as potholes.  They're caused by moisture seeping through a compromised road surface that can freeze, expand and literally punch holes in the road.  And when your vehicle hits one of those holes that's big enough, the impact can flatten a tire, bend a wheel or tear apart a suspension component. 

To minimize pothole damage, leave enough room between you and the vehicle in front of you so you can see the road surface and any upcoming potholes.  That way you'll have time to slow down and steer around them.  Also, if you see what looks like a puddle of water, it may be hiding a pothole underneath, so treat it as if was a pothole.

If you keep your tires inflated to the manufacturer's specifications, they're more likely to withstand hard impacts.  And the slower you're going when you hit a pothole, the less likely you are to break something.   But if you do find you've hit a pothole pretty hard, here are some signs to watch out that could signal damage.

• Your vehicle pulls to one side
• The steering wheel shakes
• You hear noises or clunks coming from your suspension
• Your steering wheel is not centered when you are going straight

These are all symptoms you should have checked at your vehicle repair facility as soon as you can. The longer you wait, the more damage you may be doing.

You also may find after hitting a pothole hard that the tire on that wheel is flat. Try not to drive any more on that tire since you could do a lot more damage to the tire and/or wheel. A call to roadside assistance may save you money in the long run by limiting the damage to what's already done.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you've ever felt your vehicle hesitate, go, then hesitate again, you might think there's something wrong with the transmission.  After all, it's not moving smoothly  down the road.  But there are plenty of malfunctions that can cause those symptoms, one of them being something you may have never heard of: the EGR valve.

EGR stands for Exhaust Gas Recirculation. It's a system that channels small amounts of exhaust back into the engine to cool down the cylinders and reduce polluting gases.  Those include nitrogen oxides that can cause smog. The EGR valve regulates how much of the vehicle's exhaust gas is recirculated. After years and long distances traveled, that valve can get clogged or fail. Sometimes the EGR valve can stick open.  When the EGR valve isn't working properly, your vehicle can start releasing those nitrogen oxides and pollute the air.

The symptoms of a malfunctioning EGR valve include:

• Engine losing power
• Engine idling roughly
• Pinging and knocking sounds in the engine
• Stalling and hesitation
• Fuel economy decreasing
• Check Engine light illuminated

Depending on its condition, the EGR valve can be cleaned or it may need to be replaced.  Consult with your service advisor to see what options are recommended to you.

The EGR system is part of your vehicle's pollution and emissions control equipment. If you care about keeping our planet's atmosphere clean, you'll want to make sure it's doing its job—for everyone's benefit.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

As the temperatures plunge, certain types of engine oil may not flow as easily as they did when it was warmer.  Makes sense, doesn't it? Just like molasses gets thicker as the temperature goes down, engine oil does the same thing. So, maybe you're wondering if you have to change your oil as the seasons change so it's just the right thickness to lubricate your engine parts. 

How well engine oil flows is called its viscosity. There are different types of oil—some that have just one viscosity and others called "multigrade" oils.  Here's the difference.

A single viscosity oil will flow better when it's hot but not as well when it's cold.  A multigrade oil is engineered so that its flow properties at cold temperatures are different than they are at warm temperatures.  In other words, a multigrade oil can start out in colder temperatures acting like a thinner oil and then behave like a thicker oil when it's warm.  That's a pretty cool trick and it's why multigrade engine oil is used in nearly all vehicles.  Your vehicle's manufacturer has the correct viscosity of oil for your particular model included in the owner's manual.

Another choice you have to make when it comes to engine oil is whether you use conventional oil, synthetic oil or a blend of the two.  Synthetic oils have some advantages over conventional, such as resisting breakdown better and withstanding higher temperatures.

Check with your service advisor to see which viscosity and type of oil is recommended for your vehicle.  It's important that in cold weather, the oil flows through your engine at the right thickness so that parts are being properly lubricated.  That will make sure you'll get good fuel economy and performance, no matter what the temperature is.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com