Chesapeake Auto Repair

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible.

For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem.

Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or your collection of fast food containers, it won't be easy for the technician to reach some of those parts. Oh, and if your vehicle is neat, it does send a signal that you really care about it.

Finally, stay out of the way of the technician. A recent survey of technicians reveals they work more efficiently and do a better job when they don't have someone hanging on their every move. Can you imagine how you'd feel if someone hovered over you all day while you were trying to get your work done?

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

With the weather getting colder, you might be tempted to start your vehicle up, let it idle for 15 or 20 minutes and then get in the nice, cozy cabin.  Some vehicles offer remote starting that let you do that from the comfort of your home or apartment.  But is letting your vehicle idle like that good for it?

Manufacturers say it doesn't harm the vehicle.  They say it's because modern vehicles are made differently from those in the past.  Just about all newer vehicles employ fuel injection which uses computers to adjust the amount of gasoline that goes into the cylinders.  The engine gets only the fuel it needs, taking conditions into account.

Older vehicles, on the other hand, used to use carburetors.  When you started a cold engine, the carburetor wasn't able to adjust the gasoline amount depending on conditions.  Some of the gasoline would mix with oil and the pistons wouldn't get the same lubrication as they would with undiluted oil.

So yes, you can warm up your newer vehicle for your own personal comfort.  But consider how much fuel you are wasting.  That is not only throwing away money, it's a waste of natural resources.  And it puts more carbon into the atmosphere. 

Automakers have to be mindful of what fuel economy their vehicles can achieve.  So the flip side of the remote starts they offer is a "stop-start" feature.  When you stop your vehicle, even at a stoplight, your vehicle will turn the engine off.  When you take your foot off the brake and step on the accelerator, it starts up right away.  That feature can save as much as 10 percent of the fuel your vehicle uses. 

Your vehicle may not have that start-stop feature, but you can still save fuel by shutting off your engine manually if you are waiting somewhere, like a parking lot or perhaps sitting outside your child's school waiting to pick him or her up.  It saves you money and contributes to a healthier atmosphere for our planet.

Your vehicle has a way of letting you know when something's wrong. Consider a vibrating steering wheel. It certainly didn't do that when it was new, so that shake is trying to tell you something.

There are a few things that can cause your steering wheel to vibrate as you drive down the road.  One of the most common is out-of-balance tires.  You may not only feel that wobble in your steering wheel, you might also feel it in the tires.  Sometimes it's not there when you're driving at lower speeds through residential areas, and sometimes it starts when you hit highway speeds. 

So what is tire balance anyway?  Well, you have a rubber tire that fits around a metal wheel.  It should have the same weight all the way around.  If it doesn't, it will start getting the shakes.  Ever load your washing machine so that all the clothes are at one side of that drum that spins?  When it hits the spin cycle, it can throw that washer against the wall. 

That's the same thing that's happening with an out-of-balance tire/wheel combination.  A technician has special equipment to figure out where to put small weights on the wheel to get things back in balance again.  But it could be that you hit a pothole some time ago and bent the rim.  Or your tire isn't as round and even as it once was.  That could be due to age, damage or wear and tear. The technician will know and offer you options.

Another possibility for that vibrating wheel is a faulty brake, such as warped rotors or a sticky caliper.  All of these issues can be evaluated as part of regular, routine maintenance with us.  There are many things that cause vibrations in your wheels.  But you don't want any bad vibes when it comes to your vehicle. 

You've probably noticed how much easier it is to see when you're driving in the daytime as opposed to at night. It's one of the main reasons about half of all fatal vehicle accidents happen when it's dark.

That's why it's important that your vehicle's headlights are in top condition and working the way they should.  That means that they're aimed correctly and producing the amount of light they are intended to produce.

For many years, headlights were a standardized size and shape.  They were what is called a "sealed beam," and when you needed to replace one, it was pretty simple.  You just took the old one out and plugged a new one in. 

But now there are hundreds of different types of lighting systems on vehicles, producing light with such illuminating technology as light-emitting diodes (LEDs), halogen bulbs, high-intensity discharge (HID) bulbs and more.  Some vehicles have systems that turn your lights in the direction you turn your steering wheel so you can more clearly see where you are going.

Now that it's not so simple to change headlamps or bulbs, it's wise to consult your service advisor.  She or he can tell you what your options are.  There may be ways you can upgrade your lighting with new headlamps or components, but it's important not to install new parts that could damage your vehicle.  For example, the headlight housing could be damaged if a bulb burns too hot for its design. 

It's also good to check regulations and laws where you live.  Some regulate the color of light your headlamps can shine and how bright they can be. It's wise to leave it up to a technician to replace your headlamps.  Some are tricky to get at, and modern engine compartments can be packed so tightly, it's hard to maneuver around all of the other engine components to reach the headlamp compartment.

Oh, one other thing to keep in mind.  Even if your headlamps are both working, you might notice people are flashing their lights at you, even when you don't have the high beams on.  That could mean your headlamps are aimed wrong; for the safety of the other drivers and yourself, have your technician check your headlamps' aim.

You'll see the light when you have good visibility at night.

Some people love 4x4 vehicles, the true 4-wheel drive works of engineering like Jeeps and 4x4 pickups that allow you to seemingly go anywhere on the planet. You can climb up a 40-degree rock trail with some planning and skill (always careful to protect the environment, of course), or you can get through the deepest snow.

But with that added capability comes additional complexity, drive-train components and other systems that less capable vehicles don't have.  And that is why when it comes to 4x4s, you have to maintain them a little differently from those vehicles that spend their lives on pavement.  Here are some of the key things to keep an eye on:

• Transfer case—This transfers power from the engine to the wheels.  A transfer case has fluid in it that needs to be changed at intervals recommended by the manufacturer.  Your service advisor will let you know how often that is and will keep track of your service dates.  You will need to make sure the transfer case seal is working properly.  Otherwise, transmission fluid could get in and cause damage that is costly to fix.  Some transfer cases have an electric motor that shifts it through gears, and its connections are often exposed to the elements, making them vulnerable to damage and corrosion.  Proper maintenance will keep those connections working like they should
• Front and rear differentials—These also have to have the right amount of fluid and should be checked regularly.  Your service advisor can let you know when you need that fluid changed as the owner's manual recommends.  It's important the service is performed correctly with the proper lubricant so it will work the way it is designed to.
• Brake lines—Those 4x4s practically beg to go into wet spots. They also are great machines to conquer snow: road salt, brine and all.  Moisture, salt and brake lines are a recipe for corrosion, so brake lines need to be inspected regularly.  There are anti-corrosion sprays or white lithium grease that can retard corrosion.  Remember, getting there is half the fun, but not being able to stop is no fun at all.

So enjoy your 4x4 and what it can do that other vehicles can't.  Just remember that even though it's tough on the outside, it needs special care to keep it going.  Oh, and remember to take care of the environment when you go off-roading, too. 

Just like your skin can burn from too much sun, so can the paint on your vehicle.  It can turn dull, oxidize and fade the more ultraviolet rays beat down on it. One solution is to park in a shady spot, or you can buy a cover for your vehicle and put it on when you know it's going to be sitting in the sun for awhile. Yes, it takes a couple of minutes to put on, but in the end, keeping the gloss on your paint will help it retain its beauty… and its value.

And it's not just the sun that can damage your vehicle's paint.  Grit, bird droppings, sap, dust and dead bugs can all ruin the paint.  So, keep your vehicle clean.  Wash it with a soap made especially for vehicles. Dry it with special towels that won't scratch your paint.  Remember:  DON'T WASH YOUR VEHICLE IN THE SUN. Once your vehicle is washed, protect the paint even further with a coat of wax.  DON'T WAX YOUR VEHICLE IN THE SUN, EITHER.

Don't forget the vehicle's interior.  Plastic components inside can literally disintegrate when sunshine heats them up.  That's what causes that oily film on the inside of the windows. So, pick up some of those reflective panels that unfold, placing them in the windshield and back window when you know the sun and heat are going to be intense.  They'll keep out the ultraviolet light and help the interior stay cooler as well.  That will help prevent upholstery from fading and plastic from cracking.

While you're at it, keep your interior's interior clean, too.  That dust and dirt can literally bake into the dashboard, the seats, console and carpeting.  There are cleaning products designed to clean your vehicle's interior that won't stain it or dry it out.

You invested a lot of money into that vehicle.  The sun and dirt are just waiting to destroy it.  Defend your valuable vehicle against the elements.  Hey, it may not wind up on display in a museum, but it'll look great and last longer with just a little TLC.   

Your parents probably taught you to have common sense. When it comes to your vehicle, common scents can also come in handy. Different smells may tell you about some conditions in your vehicle that need attention.

For example, you know what rotten eggs smell like.  If you smell them around your vehicle, it means sulfur can't be far away. Here's a surprising fact: Gasoline has a little sulfur in it.  There's a device in your exhaust system that's supposed to convert it to something that doesn't pollute the atmosphere. That device is a catalytic converter.  If you are smelling rotten eggs, maybe your catalytic converter is wearing out.  But it could also be a problem with your fuel injectors.  Either way, something's rotten that should be repaired.

Ever smell something sweet around your vehicle, maybe a little like pancake syrup? If you sniff out a little sweetness just when your engine is warming up or after you shut off your engine, you might be smelling some coolant (anti-freeze).  If it's leaking, then you may be getting a whiff of ethylene glycol, one of the coolant's components.  If the odor is strong inside the car, it could be a leaky heater core. This is important to get checked out because a leak in your vehicle's cooling system can eventually cause expensive damage.

How about that distinctive smell of gasoline? You could have a leak in your gas tank, a hose that vents your gas tank or a leak in a fuel injector line.  A gasoline leak needs to be tracked down since it could catch fire.  It can also be bad for your health if you breathe it in all the time.

When you step hard on the brakes, ever smell something like a rug's in fire? That could mean you've just overheated your brake pads.  If you detect that smell just driving around town, one of the brake calipers could be stuck.  To figure out which wheel has the problem, get out of your vehicle and smell each wheel.  It will likely be obvious where the problem is.

Here's one last smell.  Ever had your oil changed and right after you picked up your vehicle it smells like something's burning around the engine? That's because sometimes a little oil leaks onto the metal when the filter is changed or the oil is poured in.  It's a useful smell to know.  Because of you smell burning oil and you haven't had your oil changed recently, that could mean you have a leak in your engine.  It could be a gasket or a seal, but it also could mean the start of more serious issues. 

All of these things are signals that you should discuss with your service advisor to get them checked out.

Chesapeake drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.

If your service advisor at West Service Center uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your West Service Center service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Chesapeake drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Chesapeake service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Chesapeake have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If someone told you that your vehicle could have the same power but with a smaller engine, wouldn't that sound like great idea? Just think, a smaller engine would save you money at the gas station and you'd still get the same horsepower.

The technology to do just that has been around for a long time. It's called a turbocharger.

Race cars and other performance vehicles have been using turbochargers for years. It gives them a power boost without the need of a bigger engine, saving them fuel and pit stops.

Automakers have offered turbo gasoline and diesel engines for years, but there were problems with durability. Plus drivers had to make some driving adjustments with the way turbos delivered power. Newer turbos, though, have been vastly improved, and manufacturers are including them in more models. For example, Jeep offers its 2019 Cherokee with a choice of two engines that each make about 270 horsepower. One is a 4-cylinder turbocharged engine and the other is a 6-cylinder conventional gasoline engine. The general rule of thumb is: the fewer the cylinders, the better the fuel economy.

A turbocharged vehicle uses a turbine that is turned by exhaust gas. That compresses air that goes into the engine, which then allows it to use more fuel per second, increasing power. One advantage of a turbo is that it is only engaged when the driver demands more power from the engine by stepping on the throttle harder.

One thing to remember, though, is that turbocharged engines have additional parts and are more complex. That means they can be more expensive to maintain. The upside? You'll likely save fuel.

Like any complex machine, it's important that you maintain your turbo vehicle so it will give you more years of service. West Service Center technicians are trained to inspect and service the systems associated with a turbo engine. If you already drive a turbocharged vehicle, keep up your regular maintenance schedule to get the longest life and performance out of it.

Because of the advantages these powertrains offer, turbo engines are definitely here to stay.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Shopping for tires in Chesapeake can be bewildering because there are many choices. Let's simplify. There are four main classifications of tires, each designed for different purposes.

First off, there are summer tires. Those who buy summer tires in Chesapeake are looking for maximum summertime performance. The rubber is a little softer to help stick to the road on fast corners on Virginia roads. The tread has wide blocks at the shoulder to stiffen the tire in turns. The tread design can handle rain but really isn't set up for snow and ice.

Next comes winter tires. Chesapeake people buy winter tires because they still like performance driving when it's cold and slippery on Virginia roads, so they need a tread design that'll really bite into ice and snow. The rubber compound is formulated to stay pliable when temperatures drop below 45 degrees F/7 degrees C so they get great traction even on dry roads. On the other end of the winter tire spectrum are tires designed to handle well in severe ice and snow conditions.

The third category is all-season tires. Most new cars in Chesapeake showrooms come with all-season tires. This is a tire that is designed to be used all year round. The tread design and rubber compound is a compromise that won't give you the extreme capabilities of summer or winter tires; but if you're driving and weather conditions aren't at the extreme ends of the range, all-season tires might suit you just fine.

The last category is what you might have on your SUV or pickup. All-terrain or off-road tires are designed for both highway and off-road use – a tire that gets good traction in the dirt and on off-road obstacles, but still performs well on paved Chesapeake roads.

Choosing the right tire is important for Chesapeake car owners. Talk with your West Service Center tire professional about your driving requirements and receive valuable guidance on tires that will meet your needs.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com