Chesapeake Auto Repair

Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some drivers DO find mysterious.  Why don't the rear windows in the second row of many of these vehicles go down all the way?

You've probably seen or owned one or two. That rear side window only goes down about a third, a half or three-quarters of the way. Yet there are some similar vehicles where the window goes down all the way.  What gives?

There was the rumor going around that the restriction on how far those windows could go down was a child safety feature.  The thought was that if those windows couldn't open up fully, a child (or pet) would be less likely to fall out.  But it turns out the real reason is that the way the rear doors were designed, there was just no room for the window to go down all the way into.

Many vehicles are configured so that the rear wheel arch continues into the rear door.  That arch restricts the space that would accommodate the window, so they had to stop the window somewhere higher than bottom of the door.

Seems buyers would prefer those back windows to go all the way down, so many manufacturers are changing designs to make that happen.  Longer vehicles can have their wheels pushed further back so the wheel arch isn't an issue.  Some have altered the position of the rear window track. 

If you have any questions about your rear side windows, you may want to consult your service advisor to check yours.  If they ARE supposed to go all the way down and they're not, it could be due to a few problems: corrosion, broken or bent window regulator components, electrical issues, etc. But if they're not supposed to go down all the way?  At least now you know for sure.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you hit a bump in the road and your vehicle just keeps bouncing up and down for a lot longer time than it used to, you may have bad struts and shocks.  They're the things that help to keep your vehicle's wheels and tires planted to the road surface.

But they don't last forever.  With care and depending on where and how you drive, shocks and struts should be replaced at intervals ranging from 50,000 miles/80,000 km to 100,000 miles/160,000 km.  If you drive on bumpy roads with a lot of potholes, that interval will likely be shorter. Rough surfaces can take their toll.

But how do you know if your shocks and struts are doing their job properly? The best way is to have your vehicle checked by a technician.  He or she can inspect the shock absorbers and struts for leaks, corrosion and damage.  Mounts and bushings can also go bad and they should be evaluated as well.  A thorough examination by a technician will also include looking at other suspension parts. Some may contribute to making your vehicle behave the same way if they're broken, corroded, worn or bent.     

If you need new shocks and struts, your service advisor will make sure that you get those that meet manufacturer's specifications.  That's important because they want to make sure you're getting the handling and performance engineers designed your vehicle to have.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Some problems are easy to diagnose on a vehicle; others aren't.  Figuring out what's wrong with a malfunctioning turn signal sometimes fits into both categories.  By the way, if your tempted to just leave your broken blinker broken, remember you can get a ticket for not using them, not to mention you are missing a great chance to communicate your intentions to other drivers on the road.

There can be lots of signals that your signals are on the blink.  Does only the driver's side signal not work or the passenger's side? Do your hazard signals work? Do the lights illuminate but not flash? Can you see the indicators on the dash blinking? Do your turn signals turn off after you've finished your turn or do they stay on?  These are all great clues for the technician.

Here's one common symptom to take note of.  Your signal all of a sudden starts blinking much more quickly than it used to.  It could be a simple as a burned out bulb.  But there are many different parts that go into the turn signal system.  There are fuses that blow, switches that can fail, flasher modules that go bad and light bulb sockets that can simply get corroded or dirty.  When that happens, it's possible there's no contact between the bulb and the socket.

So it's understandable how tracking down the source of the problem can involve some detective work.  Your service facility has equipment that can nail down the cause of your problems. They may also consult the repair manual.  One thing to be aware of: if your vehicle has airbags, they may have to be disabled so they don't accidentally go off.

You can make sure your turn signals are working correctly by having them checked by a trained technician.  Other drivers will thank you for showing them the courtesy of signaling your intentions.  It's a courteous and considerate thing to do, not to mention it makes the road a safer place. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When the weather turns cold, it's nice to crank up the furnace and enjoy the heat. But if your home's furnace doesn't work, it's not too comfortable. Same goes with your vehicle. When the heater's not working, things can get miserable. It could also signal some major problems, which we'll discuss later.

A vehicle's heating system is fairly complicated. It's made up of several parts, including a blower motor/fan, a heater core and some mechanical and electrical components. In basic terms, a vehicle's engine warms up coolant which is then sent to the heater core (which is kind of like a small radiator) behind the dash. That blower motor sends cold air through the heater core which heats up the air. Voila! Heat.

Diagnosing problems in this system takes a trained mechanic because of the different possible issues. Your heater core may need replacing; they are sometimes in tight spots and may be difficult to work on. Another possible problem could be a defective thermostat, which regulates how the coolant flows through the engine. You may have a leak somewhere in your cooling system. Those leaks may be something as simple as a detached hose clamp or as serious as a bad head gasket. A knowledgeable technician at West Service Center will be able to track the problems down.

For those reasons, it's wise to get your vehicle's heating system repaired. Not only can driving an unheated vehicle on a cold day freeze your fingers, some related engine problems that are not repaired could leave you stranded.

Smart drivers keep up the maintenance on their vehicle's cooling system; it's a hot tip to prevent a cold vehicle.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

If you saw a dollar bill on the ground, you'd pick it up, right? Well, whether you find that dollar on the ground or in savings at the gas pump, money is money, and here are some ways to hold on to more of it.

Slowing down is the easiest way to save fuel, especially for every speed increase over 50 mph/80 k/hr.  Tone down the speed, turn up the cash savings.  Drive smoothly (not like a race car driver) and you'll also save money in fuel.  Aggressive, fast-start, jerky-stop habits are just pulling the bucks out of your wallet about a third more than if you drove just a little more gently.  Oh, and cruise control can help with that smooth, steady speed, so use it on the highway. Bonus!

Are you hauling around a set of dumbbells or a box of books? That extra weight is costing you dough.  Store them somewhere else.  When's the last time you checked to see your tires were inflated properly? That's another money saver and makes your vehicle safer.

An idle thought… don't idle any longer than you have to.  If you will be idling for more than 30 seconds you'll save money by turning off the engine and re-starting it.  More and more of the latest vehicles now do this automatically.

Some like it cold.  But air conditioning uses a lot of extra fuel.  If you can live with the cabin at 72 on a hot day rather than turned down to arctic freeze levels, you'll save some cool cash.  Turn off the A/C all together can save you from 5-20 percent

The key to a fuel-efficient vehicle is keeping it well maintained.  If your spark plugs are old, your belts frayed and your brake pads worn, you're just throwing away fuel.  Try a few of these gas-saving suggestions and while you're at it, you'll be helping to reduce your carbon footprint that will help everyone on Planet Earth.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

You swap your winter boots for flip-flops in the summer.  Why not change your winter engine oil for summer, hot-weather oil?  While it may seem like it makes sense, there's some good news.  Most drivers don't have to, and here's why.

Engine oil can be made in different thicknesses.  That thickness is called viscosity, how easily it flows.  Now, it makes sense that the hotter it gets, oil gets a little thinner and doesn't lubricate as well.  So if you used a thicker oil in the summer, it's logical that it would protect better in the hotter weather. 

While there was a time when oils could be only made in one viscosity, times have changed.  Using an ingenious formula, oil can now be created that changes its viscosity (called "multi-viscosity") as the temperature rises and falls.  It self-adjusts to match the conditions.  Now that's what I call a great invention.

In most temperate climates, you don't have to swap out the type of oil you use in your vehicle each season. There are exceptions in extreme climates, but your service advisor can advise you on that.  Your vehicle's owner's manual recommends the proper viscosity oil to use.

Remember that even though you may not have to switch to a different type of oil, you DO have to CHANGE the oil at certain intervals.  That's because oil eventually breaks down and picks up contaminants, and if you have old, dirty oil in your engine, it can cause damaging friction and heat. Regular maintenance at your vehicle service facility will ensure that your vehicle is running like a well-oiled machine. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

In the hot weather, seeing steam coming from the engine compartment is something we all dread.  No one wants that to happen to them. But if you know the signs of overheating and how to deal with it, you may be able to reduce the risk of damage to your vehicle, maybe even prevent getting stranded on the road.

Besides the steam coming out of the engine compartment, here are a few signs of overheating.  Your vehicle has a heat gauge that may have a needle that can go into a red zone or up to the "H" (for High) position.  You may smell odors, perhaps a burning (could be hot oil) or a sweet smell (engine coolant leaking). 

When you encounter any of those signs, you know you have to do something to keep the engine as cool as possible to avoid potentially catastrophic damage.  Turn off the air conditioning and turn up the heat.  While that last part may sound odd, it helps draw heat out of the engine. 

If you can do it safely, pull off the road to a spot away from traffic.  Turn off the engine so it can cool down for a few minutes.  You may want to call for help at this point, then switch on the key to "accessory" position to see if the engine has cooled down to the normal range.  You may have to have your car towed to a service facility or, if there's one nearby, you may be able to slowly drive to it.  But keep your eye on the heat gauge and immediately stop if it starts to overheat again. 

The best hedge against engine overheating is regular maintenance.  When the cooling system and other engine components are working like they should, your chances of an overheated engine are drastically reduced.  Your service facility will keep their eyes open for leaking hoses, cracked belts, rusted pipes and other things so they don't fail at the most inopportune time.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

A vehicle should travel straight down a straight road with the steering wheel centered.  But time and travel can take their toll and soon you may find your vehicle pulling to the left or right.  Those are not good signs and should be taken care of fairly quickly.

One thing that you should note is when this is happening: if it is all the time, only when you brake, only when you accelerate. If you describe these symptoms to the service adviser or technician, it may help them pinpoint the cause more quickly. 

Many things can cause a vehicle to pull to one side, one of which is that it's out of alignment.  If so, you could be doing damage to other components of your vehicle if you keep driving with it this way. If your tires show signs of uneven wear on the treads or if your wheels squealing, that is another clue.

Improperly inflated tires can also cause your vehicle to pull in one direction.  Your service facility can check to see if your tires have the pressure recommended by your vehicle's manufacturer. 

When steering linkage wears out or a wheel bearing goes bad, both of those can cause a vehicle not to track straight. When components age and loosen up, they can present a safety hazard and premature tire wearing. 

Maybe you notice the pulling only when you are braking.  That points to a failure of your braking system, perhaps a sticky brake caliper.

When your vehicle was brand new, it went straight unless you guided it on a different path. It's best to have it checked out if it is showing some of these symptoms.  It could save you money in the long run and you'll be driving a safer, better performing vehicle.  That's what they mean by steering you right!

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

The pungent smell of rotten eggs can send people running for the hills.  So when that odor is inside your vehicle, yikes!  Yolks!  The good news is that a trained service technician can search the source of that smell and stanch the stench… that comes from another words that begins with S.  Sulfur.

Fuel contains small amounts of hydrogen sulfide, but they're enough to stink up a vehicle when it's not properly burned.  You may know that the smell of rotten eggs can often be a sign of a catalytic converter that isn't working the way it should.  That could be due to age, damage or an abundance of oil that's clogging it up. 

If a sensor in charge of managing the fuel has failed, the engine can run with too rich of a fuel mixture.  That can overload the catalytic converter and allow some of the byproducts to escape without interruption from the chemical reaction that is supposed to prevent them from going out the tailpipe.

There's another possibility, but it's usually only in stick shift vehicles.  That's leaking, old transmission fluid.

Catalytic converter repairs are best left to a professional. Technicians at your vehicle service facility have equipment and training that can help them pinpoint the cause of this funky fragrance.  Once the cause is found, repairs made and/or parts replaced, the smell should go away fairly rapidly.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at West Service Center. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at West Service Center as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at West Service Center, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com