Yearly Archives: 2018

New School: Automotive West Service Center Technician Training

Chesapeake consumers are demanding. We want a safe, reliable vehicle that handles well and is comfortable to ride in. Oh, and we want good fuel economy, too. We also want vehicle repairs that are cheap, fast and easy. Unfortunately, one usually comes at the cost of the other.

Today's vehicles have made significant improvements in reliability and performance over the last few decades. They also deliver more power to Chesapeake drivers more efficiently than ever before. For example, some of today's 4-cylinder engines are equal to yesterday's V-8's. Our vehicles also offer an amazing range of features that make them more comfortable and convenient than ever before.

But all of that improvement has come at a price for Chesapeake vehicle owners. Our vehicles are more complicated and difficult to repair than ever before. They have numerous mechanical and electrical systems. Fuel systems are so complex they have to be run by a computer. Our vehicles are covered with sensors and high-tech electronic equipment. Our dashboards rival the control panel of the first manned space flight.

With all that complicated equipment, it's no wonder we call mechanics service technicians these days. You can't learn to repair vehicles in the backyard with your dad anymore. Today's West Service Center technicians have to go to school. School may come in the form of classroom instruction, online courses or both. Technicians are also trained on-site at the Chesapeake service centers where they work (including West Service Center) to keep them abreast of constant improvements in vehicle engineering, diagnostic equipment and repair techniques.

Today's technicians need to be certified to work on our vehicles. They can earn a variety of certifications in Virginia, but the highest of these is Master Technician. It's like a graduate degree in auto repair.

Vehicle repair at West Service Center in Chesapeake requires more than just training and certification, though. It also takes information and creative thought. Chesapeake area auto service centers subscribe to data services, technical libraries and online repair communities in order to get the information they need to: work on various makes and models of vehicles, get recommended maintenance schedules, learn about non-standard features and locate hard-to-find parts in an unusual engine. They also use this information to help diagnose rare or difficult vehicle problems. Many auto repair problems also require a bit of creative thinking for the team at West Service Center to solve. Chesapeake service technicians at West Service Center act much like doctors in these situations. They're given a set of symptoms, and they have to come up with a diagnosis and treatment that will fix the problem. This process becomes as much of an art as it is a science.

A proper diagnosis, even by a highly qualified technician, can take time. And a technician's time is going to cost us. It's just the price of progress.

Of course, the best vehicle care for Chesapeake vehicle owners is planned preventive auto maintenance. This is also the least costly way to keep your vehicle in good repair. Regular inspections and replacement of worn parts will prevent most repairs from ever being needed in the first place.

And with the amazing complexity of today's automobiles, isn't it good to know there's someone out there with the knowledge, training and skill to give us good auto advice? Whether we need preventive maintenance or repairs, the team of automotive professionals at West Service Center can help us keep our vehicles on the road. We just can't do it on our own anymore.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Maintenance

Clean Fuel ? Clean Performance for Chesapeake Drivers

Fuel filters clean the dirt, dust and debris out of your fuel. Both gasoline and diesel-powered engines have them. The fuel filter is located in the fuel line between the fuel tank and the vehicle engine.

Chesapeake auto owners don't need to filter their fuel because it has lots of grit in it; they need to filter it because it has some grit it in. Any dirt is bad for your engine. The cleaner the fuel, the better your vehicle engine will run.

Over time, the small amounts of rust, dirt and contaminants in your fuel settle out inside the fuel tank. After about five years, this can amount to a quite a bit of sediment. This means that as your vehicle ages, your fuel filter has to work harder to screen your fuel: more sediment in your tank means more potential for grit in your fuel.

The harder your fuel filter works, the more often it needs to be replaced. Check with your owner's manual to find out how often it should be serviced and how long you can expect it to last. Chesapeake drivers should change it before it becomes clogged. Your friendly and knowledgeable West Service Center service advisor can help you with recommended fuel filter replacement schedules.

Good vehicle care means following recommended schedules for preventive maintenance, including changing your fuel filters. Take the auto advice offered in every owner's manual and have your vehicle regularly inspected at West Service Center. It may save Chesapeake auto owners money by preventing costly repairs, but it will also repay them in improved safety and peace of mind.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Fuel System

Brake Service at West Service Center in Chesapeake

Brakes really aren't optional equipment for Chesapeake drivers' vehicles. And taking care of them isn't optional either.

A regular brake inspection is on every Virginia driver's vehicle maintenance schedule. At West Service Center, our team will check your brake system and let you know if there are any problems. Of course, if you're having trouble with your brakes, get your car into your Chesapeake service center right away. And watch out for these problems:

  • Low or spongy brake pedal
  • Hard brake pedal
  • A brake warning light that stays on
  • Constantly squealing or grinding brakes
  • Vibrations or clunking sounds when you apply your brakes

There are two types of brakes: disc and drum. Disc brakes have a rotor that's attached to the axle. Calipers straddle the rotor, kind of like the brakes on a bicycle. Drum brakes are more common on back wheels. Pads, called shoes, push against the inside of the drum to slow the vehicle.

There are several things that need to be serviced on the brake system. First, the brake pads and shoes wear out with use and become too thin to really help. If the brake pads wear away completely you can damage the rotors. The calipers can grind grooves in the rotor. Then the rotor must either be resurfaced or replaced, and that can be expensive. But putting it off is dangerous because your vehicle won't stop as quickly. Sometimes rotors warp or crack and must be replaced.

Brake fluid is also important. When the brakes are applied, the pressure in the fluid activates the brake pads or shoes. Not enough fluid, not enough pressure to brake properly. Also, water builds up in the brake fluid over time, which leads to corrosion, leaks and brake damage, and with hard use, the brakes could severely fade or even fail. Chesapeake  drivers should change the brake fluid when their vehicle manufacturer recommends it.

Be sure to properly maintain your brakes because it's a lot cheaper than paying your nearest Chesapeake area body shop after an accident.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Brakes

Improve Fuel Economy with Proper Maintenance at West Service Center in Chesapeake

With Chesapeake gas prices being what they are, many of us in Virginia are driving less and looking into purchasing smaller or more efficient vehicles. Chesapeake area residents who have to drive a lot, have large families or need four-wheel drive are particularly hard hit by the cost of fuel in Virginia. But there are things all Chesapeake drivers can do to save fuel: We can improve our driving habits and stay on top of preventive maintenance at West Service Center. These things make small savings possible, but they can really add up.

Let's start with driving habits. One major gas-eater is jackrabbit starts. A smooth, gradual acceleration uses a lot less fuel. It's also easier on your engine and drivetrain, so you'll prolong their lives as well.

If you drive with one foot on the brake, stop. That creates drag, increasing fuel usage and reducing the useful life of your brakes.

Slowing down can really add up on gas savings over time for Chesapeake drivers. Driving five to ten miles over the speed limit can use up 10 to 15% more gas. The time savings is only a few minutes per hour, so the cost per minute can be rather steep.

A little extra planning can save fuel for vehicle owners  in Chesapeake as well. Leave a little early so you have time to slow down and still arrive on time. Also, plan errands ahead of time and group them as much as possible. Driving shorter distances is a great way to save fuel.

Using your cruise control where safe can save on fuel. Check your owner's manual for guidelines on when cruise control is recommended and when it isn't.

Clean out your trunk. Every ounce in your vehicle translates to a bit more fuel required to drive around Chesapeake.

Many Chesapeake residents let their car warm up during the winter - a major fuel drain. Your engine doesn't benefit; modern engines don't require a warm up to get up and running, although it's best to take it easy on them for the first few miles.

Now that we've gone over a few tips for improving driving habits, let's talk about the maintenance of our vehicle. Good car care at West Service Center in Chesapeake actually pays for itself in fuel savings.

First, if your gas cap is leaking or worn, get a new one.

Second, keep your engine clean. Clogged fuel filters, dirty fuel injectors and plugged PCV valves all cost you in loss of fuel. Replacing them or cleaning them will both improve fuel economy and increase the power you're getting from your engine.

Third, don't ignore your Check Engine light. Problems that cause that light to come on usually affect your fuel efficiency.

Fourth, check your 's owner's manual for service that should be regularly performed on your vehicle, and follow the schedule. Or talk to your friendly service advisor at West Service Center . Oil changes, transmission checks and cooling system service all improve fuel economy if they're done when needed. Low fluids and dirty fluids also create conditions in your vehicle that require more fuel. So routine maintenance is a must to maintain fuel economy and save cash.

Last, keep your tires inflated. Underinflated tires increase your vehicle's friction with the roadway, which increases the energy it takes to move. Keeping your tires properly inflated is great for saving gas as you drive around Chesapeake.

So if the cost of gas in Chesapeake has got you searching the sofa for extra pennies, you might want to start making a few changes in your driving habits and getting your vehicle the service it needs at West Service Center in Chesapeake.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Fuel Economy

Don't Be Fuelish

If you smell gasoline in your vehicle, pay attention to your nose. That's because it has an important message for you.

Newer vehicles should never have a gasoline smell inside. One of the most dangerous conditions can come when your fuel line system has a leak or multiple leaks. Vehicles with fuel injectors are under pressure, meaning a crack or small hole in a fuel line can allow vaporized fuel to escape, sometimes around hot engine parts. Gasoline vapor and hot metal? You see the problem.

One of the most common causes of a gasoline smell inside a vehicle is a fuel tank leak. The gas tank can rot or be punctured by road debris. A West Service Center technician can evaluate the condition of your fuel tank and suggest either repair or replacement.

Fuel injectors can develop small leaks around their seals or O-rings. Those can deteriorate over time as the material they are made of gets old and less flexible. A technician can replace those parts.

Modern vehicles contain something called a charcoal canister. It gathers evaporating gasoline vapors from inside your fuel tank and prevents them from venting out to the atmosphere. If that canister has a leak, you'll smell it. One hint that you have a problem is the Check Engine light may come on.

You may have a leak in your fuel tank vent hose. Or you may be smelling gasoline simply because your gas cap is loose, the cap is faulty or—yes this does happen—your gas cap is missing altogether.

Consider the dangers of gasoline fumes seriously. Inhaling them can be bad for your health or they may start a fire. Don't fool with fuel; have gasoline odors checked out right away.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Fuel System

The West Service Center Guide to Saving Fuel: Beware of Myths

There's a lot of auto advice in Virginia right now on how to save money on gas. Some of it is good advice. Some of it isn't. Some of it is myth. And it may well be a scam. Plain and simple. When someone offers you a product designed to save money on gas, ask yourself, “Does this sound too good to be true?” If the answer is yes, do more research.

The internet offers us a convenient and quick way to research someone's claims about gas savings. Chesapeake drivers can usually find out in only minutes whether that claim is questionable or not.

Chances are other Chesapeake drivers have already tried what you're being offered. If you find evidence that others feel they have been scammed, you should be wary of becoming the next victim. There aren't any pills, magic or otherwise, that you can drop into your gas tank to improve your gas mileage. Drop in enough of those pills and you can actually harm your vehicle. The last thing you need is a bunch more sediment or unknown, dissolved additives in your fuel.

There actually are proven, sensible ways that you can maintain good gas mileage, however. Good car care and consistent preventive maintenance are the keys to good fuel economy. An oil change at West Service Center in Chesapeake and a new fuel filter, when needed, will keep your engine running efficiently, which will translate to good fuel economy. It may be mundane, but it's solid, proven advice.

So be smart. Listen to advice from qualified West Service Center professionals, and stay away from unverified “magic” and conspiracy theories. Your wallet—and your vehicle—will thank you in the end.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

 

 

Categories:

Fuel System

Trickle Down Technology

Recently, Nissan introduced the latest version of its Leaf, the company's electric car. It has many new features, including something called e-Pedal. It allows the driver to let up on the accelerator and, unlike a gasoline engine car, the Leaf doesn't just slowly lose speed; letting off the throttle pedal brakes the car in a very controlled way, using regenerative and sometimes friction brakes. With practice, a driver can go for a fairly long time without touching the brake pedal.

Another system, similar to those found in self-driving vehicles, can steer the car to keep it in the center of the lane using a camera and radar. It literally watches the lane markers and, of course, doesn't work well in snow that obliterates those markers. But the technology is impressive and can greatly reduce fatigue on long trips.

In fact, much of this technology has "trickled down" from research on autonomous vehicles, such as adaptive cruise control that slows down your vehicle (even to a stop) if the vehicle in front of you decelerates or stops. And we can expect these features will eventually find their way into all price levels of vehicles if the past is any indication.

There was a time anti-lock brakes were only found on premium vehicles; now they are on nearly all new vehicles. Traction and stability control are also prevalent, helping drivers reduce slippage and maintain control, thanks to computers.

With SUVs and trucks so popular, rear backup cameras help drivers see behind their tall back ends, reducing injuries, deaths and property damage. Bumper sensors and cameras allow drivers to be visually and aurally aware of their surroundings with 360° protection.

Many of these features improve our vehicle's safety and efficiency, and we can expect new technologies to crop up in the future. But just like the mechanical systems in your vehicle, it's important to maintain the electronic and computerized systems. Technicians at West Service Center constantly train to keep up on these latest developments. Make sure all your vehicle's components are maintained in top condition.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Maintenance

Hold the Oil! (Oil Pan Gasket Replacement)

You've likely heard how important oil is to your vehicle's engine. Did you know that there's one part that's responsible for holding that oil so you can use it every day? It's called the oil pan, and it sits at the bottom of the engine.

The oil pan is a vital, though simple, part of your engine's lubrication system. Oil circulates through parts of your engine to keep them lubricated. It reduces friction so everything works smoothly. Without oil, friction would quickly destroy your engine. The oil pan keeps that oil contained in the lubrication system, so it's important that the oil doesn't leak out. Since it's a metal part attached to another metal part, there is a gasket between the oil pan and the part of the engine it attaches to.

Various things can put stress on the oil pan and gasket, including weather extremes, the speed you're traveling and the condition of the oil. You may drive over a couple of bad roads and kick up debris onto your oil pan. All this wear and tear, heat and time can take their toll. So after a while, the gasket can just wear out and start leaking. It usually starts pretty slowly. If you see oil visible under your vehicle where you park it, that might be a sign of a leaky oil pan gasket. Another sign? You smell burning oil coming from your engine. If the leak is bad and your engine has lost a lot of oil, you may eventually see the oil light go on.

Let your service advisor know if you are experiencing any of these things. Driving with insufficient oil can badly damage your engine. And it can do it quickly. A West Service Center trained technician will check to find the source of the leak. It may just be a gasket, but it also could be the oil pan is damaged and needs replacing as well.

This is a repair you should get taken care of. Your engine needs its lubrication system intact to provide you many years of service.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Maintenance

Line Them Up: Wheel Alignment Service at West Service Center

Hello Chesapeake! Let's talk about alignment. One of the most important parts of preventive maintenance for your vehicle is keeping the wheels in alignment. Poor alignment causes your tires to wear unevenly, which can significantly reduce their lifespan. This means you will have to replace them more often, which can be costly for drivers in Chesapeake.

It can even damage your suspension system, which is costly to repair. But even more importantly, uneven tread wear can lead to blowouts on the road, a dangerous and potentially deadly safety risk for Chesapeake drivers and their passengers.

It may not take an accident or bad driving habits to “knock” your tires out of alignment. Tires can go out of alignment with just everyday Virginia driving. Chesapeake road hazards, pot holes, uneven or gravel roads, and even the bumps and bounces of normal Chesapeake roads and surface streets can gradually put your vehicle tires out of alignment.

So it's good auto advice to have your vehicle's alignment inspected periodically. Your vehicle's owner's manual will have recommendations on how often you should get an alignment check: usually every year or two. But if you think your vehicle tires might be out of alignment, you should bring your vehicle into West Service Center now.

When you bring your vehicle in for an alignment, your technician at West Service Center will start by inspecting the steering and suspension systems. If something is broken or damaged there, it will need to be fixed in order to get good alignment of the wheels.

If all looks good in the steering and suspension departments, the vehicle will then be put on an alignment rack where an initial alignment reading is taken. The wheels can then be aligned to the vehicle manufacturer's specifications. The ideal alignment for any vehicle is set by its engineers and may vary from vehicle to vehicle.

There are three types of adjustments that may have to be made to correctly align a vehicle's tires. The first is called “toe.” This refers to tires that are out of alignment because they point inward or outward at the front of the tire. Think of a person who is pigeon-toed or splay-footed, and you get the idea.

The second adjustment is the camber. This adjustment affects the angle at which the tires meet the road. Think of a solid building in contrast to the Leaning Tower of Pisa.

The last adjustment is the castor. This adjustment measures the angle of the tire in relation to the front axles. So, a piece of auto advice that just might be good for life as well: keep everything in alignment, and you'll be able to steer where you want to go. Drive safely.

 West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Alignment

Don't Stack the Mat

In the sloppy cold weather months, you might be tempted to pick up an all-weather mat and throw it on top of the mats you already have in your vehicle. After all, double protection is better, right? In this case, wrong. Here's why.

It's important to keep the accelerator and brake pedals clear so they can function the way they are supposed to. Stacking mats in the driver's side footwell can make them sit up too high on the floor. That can, in turn, jam your accelerator pedal forward, causing your vehicle to unintentionally speed up; it may get stuck in that position. Same thing applies to the brake pedal. The mats can get caught underneath it and prevent you from stopping.

Here are some other good practices when it comes to mats. It's best to get those designed for your vehicle. They are shaped to fit your specific car, truck, van or SUV. Ill-fitting mats can have the same untended consequences as stacked mats.

Good mats will have either a Velcro-type fastener on the back of them or a hook that fits into a hole in the mat. That way, the mat stays affixed to the floor so it doesn't slip and cause problems.

One more thing to keep in mind. If you have objects rolling around your vehicle, let's say under the driver's seat, just think about what happens when you jam on the brake. That object is thrown forward and can get caught in a pedal. You might find the accelerator stuck or the brake pedal inoperative.

Your service advisor at West Service Center can recommend the right mat for your vehicle. The right mat may save your carpeting, the wrong one may cost you an accident.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Categories:

Auto Safety
904 Cavalier Blvd Chesapeake, VA, 23323 (757) 487-4420
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