Chesapeake Auto Repair

Imagine waking up one morning with a stomach ache. You pick up the phone, call the doctor’s office and say, “I’ve got a really bad tummy ache. How much will it cost to make me feel better?” Of course you wouldn’t do that. You know that there could be a lot of reasons for your symptoms and that the doctor will have to examine you, ask some questions and probably run some tests before she can tell you what’s wrong and give you treatment options.

This same scenario plays out every day at Virginia auto repair facilities. When the cause of the concern isn’t obvious, the car will need to undergo a diagnostic examination. The typical car has about 30,000 parts, including several networked computers and miles of wiring. Finding exactly what is wrong can be very complicated and take some time. The most experienced technicians at West Service Center in Chesapeake are the ones who tackle the difficult diagnostic jobs. Once they have determined the cause of the trouble, they can work out the plan for how to fix it and tell you how much it will cost.

When you think about it this way, it makes perfect sense that, 1) the West Service Center service advisor cannot provide an estimate before the diagnosis is done, and 2) there is a charge for auto diagnostic services in Chesapeake. You expect to pay for an office visit to the doctor and for any necessary tests before you can be presented with your treatment options and costs; same goes for your vehicle.

We know it can be frustrating for Chesapeake drivers when something is wrong with your car and you aren’t sure what is going to be involved in getting it fixed. We are passionate about helping you through the process, communicating with you at each step along the way. We have highly trained diagnostic technicians and technologically-advanced diagnostic equipment to uncover the cause of your trouble. We use quality replacement parts to help make sure you stay on the road after the repair is done. That’s our prescription for automotive peace of mind.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When people in Chesapeake talk about vehicle safety, they think of tires and brakes. But do we think about our windshields? Isn't the ability to see a prime safety factor when it comes to driving around Virginia? Yet we often don't even notice our windshields until we can't see through them or our wiper blades fail.

It's estimated that around 46 million people are driving with wipers that won't keep their windshields clear during a storm — that's 46 million people with impaired vision during a storm. For safety's sake, Chesapeake drivers need to change the way they think about wiper blades. Most of us, 78% in fact, only change our wiper blades after they fail. In other words, we don't get new ones until the old ones become a safety hazard. Instead, we need to make wiper blades part of our preventive maintenance routine.

Wiper blades should be changed twice a year, in the spring and in the fall. In Virginia areas that experience harsh winter weather, special blades are available that prevent ice and snow from collecting on the wiper. Ask your friendly and knowledgeable service advisor at West Service Center about wiper blades that repel ice and snow.

No matter what blades you use on your vehicle in the winter, don't expect them to clear the ice and snow from your windshield after your vehicle has been parked for a while. Using your wipers will shred your blades and may even damage your wiper motor. And don't drive on Chesapeake roads with a frosted windshield. That's a serious safety hazard. It can cause accidents, and you could be held liable.

Wiper blades are subjected to harsh conditions in Virginia. They're out in the Chesapeake sun and in the cold. Over time, they become hard and brittle and lose their flexibility. Then they start to tear. Without flexibility, wipers just can't clear a windshield of water or snow. And torn wipers can actually scratch your windshield. Then the entire windshield has to be replaced — along with the wiper blades. It's a prime example of how preventive maintenance could have saved you repair bill.

Chesapeake drivers can purchase new wiper blades at West Service Center or at any Chesapeake auto parts store. They cost about the same. But at West Service Center we'll also throw in the installation.

Once you have good wipers installed, don't forget to top off your windshield washer fluid. If you take your vehicle in for a full-service oil change at West Service Center in Chesapeake, your washer fluid will get topped off then. But it's good auto advice to purchase a jug of washer fluid to keep at home — just in case. And pack it in the car when you go on long trips.

While we're on the subject, West Service Center advises Chesapeake drivers to always fill their washer fluid reservoir with windshield washer fluid. Don't ever use water. Water can freeze in the reservoir, which can damage it. It can also freeze onto your windshield. Besides, plain water just can't get a windshield clean. Think about it. Do you use plain water to clean your bathroom mirrors? And a bathroom mirror doesn't get exposed to anything near the gunk that can end up on your windshield. Windshield washer fluid was designed to do one thing — to clean windshields. Let it do its job.

A clean windshield is not just good vehicle care for Chesapeake drivers — it's also a safety feature. Let's keep it that way.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Most Chesapeake folks occasionally have days when they've got a bunch of errands to run. Yesterday was my day off and I needed to fill the gas tank, pick up some groceries at my Chesapeake market, swing by the ATM and get the kids from school. I could have made four trips . . . but that would have been totally inefficient. Instead I got unusually organized and planned my stops. I hit the ATM first and got gas next. Then I went to the supermarket and picked up the kids on the way home. I was proud of my wise use of time and money.

What does this have to do with your car? Well, back in the day, each of your engine's accessories, like the alternator and air conditioner, were powered by separate belts. A vehicle might have five or six belts. These days, vehicles have a single belt to run all the accessories. It's called the serpentine belt. A pulley attached to the vehicle engine's crank provides the power to turn the serpentine belt. On the engine in the video, the first accessory in line is the power steering pump, which makes it easier to steer your vehicle.

Next comes the alternator which powers the vehicle's electrical system and charges the battery. Then the air conditioning compressor. This helps make cold air to keep you comfortable all summer long in Chesapeake. Finally, we come to the belt tensioner. Its job is to apply pressure on the belt to keep it tight. Then, back home to the crank.

This is a pretty typical setup, but it can vary somewhat. In some vehicles the water pump or radiator fan or the power brakes are also run by the serpentine belt. Some even have two serpentine belts. No matter how your engine is laid out, you're not going far without a serpentine belt. Your vehicle manufacturer has a recommended interval for replacing your belt and your West Service Center service technician can inspect it for damage or wear.

Several years ago, manufacturers started making serpentine belts out of a new material. It's much more durable, but it's harder to tell when the belt needs to be replaced. The old style belts would crack and chunks would fall off so you could easily see when you needed a new one.

On the new style belts, if the ribs wear too deep, it's time to replace. Your West Service Center technician uses a simple gauge to tell when the belt is worn.

A worn belt stresses your vehicle engine's expensive accessories and causes them to wear prematurely. So, change your serpentine belt and belt tensioner according to your manufacturer's recommendations to extend the life of your accessories and to prevent future breakdowns.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Higher Chesapeake fuel prices aren't going away any time soon. That's not good news for our wallets. A lot of Chesapeake drivers are trying to find ways to cut down on fuel consumption and hang on to some of their hard-earned money.

North Americans drive billions of miles less during months of high fuel prices. That's right, billions. Of course Virginia vehicle owners can't stop driving altogether, so we still need to find other ways to cut fuel bills.

Preventive maintenance at West Service Center in Chesapeake and good vehicle care can actually pay for themselves by lowering our fuel consumption. Here's a real-life example of how that can work.

A family planned a four-day camping trip. Before leaving, they took their SUV into West Service Center for an oil change. They flushed the cooling system, serviced all three differentials and cleaned the fuel system. They replaced the PCV valve and breather element. Then they checked the tires to ensure they had enough air.

This was several hundred dollars in maintenance and repair. You may be thinking how the family could possibly recoup the cost in gas and save money. First of all, the repairs all needed to be done anyway. Even if the costs aren't recouped, many of them will pay for themselves by preventing even more costly repairs later. Also, the family had planned and budgeted for the routine maintenance, so it didn't cut into their trip allowance.

The SUV pulled a one-ton trailer and hauled everything the family needed on their camping trip. At the end of the trip, the owner was surprised to learn the SUV had actually gotten better gas mileage than it ever had before—even with that heavy load. The repairs and maintenance at West Service Center had improved the gas mileage by 25%! The family saved $48.00 in gas on their four-day trip. And they are continuing to reap rewards from the improved mileage.

So what can you do to save fuel? First, stay caught up on routine maintenance at West Service Center. Almost every maintenance item listed in your owner's manual will maintain or improve your fuel economy. Second, take your vehicle into West Service Center for scheduled tune-ups. And third, take care of needed repairs. You may be surprised at how much you save at the pump and probably with the improved vehicle performance as well.

If your Check Engine light is on, find out why and take care of it. Some of the problems that set off that warning light can seriously reduce fuel efficiency.

As you schedule preventive maintenance, don't forget your tires. Proper tire pressure and wheel alignment are both essential to good fuel economy.

Here's some more auto advice about some simple things you can do to improve fuel economy, beyond maintenance and repairs:

Dump the junk. More weight in your car equals more fuel. You'd be surprised how much stuff people carry around in their cars. That adds up to a lot of extra fuel. One hundred pounds of extra stuff in your vehicle can add up to the loss of one mile per gallon of fuel.

Get the lead out. No, don't speed up, slow down. Get the lead out of your right foot. The single biggest drain for most Chesapeake vehicles is speeding or sudden accelerations. Slow down and go easy on turns and lane changes, and don't treat every stoplight and stop sign like a green flag. These small changes can add up to quite a bit of change in your pockets.

We haven't mentioned the pills you can drop in your gas tank or special devices you can hook on your fuel line in order to increase fuel efficiency. There's a simple reason for that: they don't exist. There may be some truth behind some of these claims, but most of them are full-out scams. And if any of these things do actually help, it's not nearly as much as the things we've listed here.

Be smart. Your vehicle and your wallet will thank you for it.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

With the recent focus in the Chesapeake area on improving fuel economy, we've been told how important it is to maintain our tire pressure.

Chesapeake drivers know that tires wear out, but we want to make them last as long as possible because they're not cheap to replace. In addition to saving gas, properly inflated tires last longer. Underinflated tires will wear out more quickly.

Some people in Chesapeake wonder if they should add a few extra pounds of pressure when they fill up their tires. Bad idea. In fact, there are very good reasons not to overinflate your tires. For one, the middle of the tread will wear unevenly because the full tread is not contacting the road properly. That also adversely affects your handling.

Stop by West Service Center to see about tire maintenance for your vehicle.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Every vehicle in the Chesapeake area has a sticker on the driver's side door jamb that tells you the vehicle manufacture's recommended tire pressure. This recommendation is an integral part of the vehicle's suspension tuning. A lot of engineering actually goes into the recommended tire pressure, so it's important for drivers to follow it.

What else do Chesapeake drivers need to know about tire maintenance? Tire rotation and balancing are very important. Let's start with rotation. Because the front tires handle the brunt of turning forces, the shoulders of the front tires wear more quickly than the rear tires. At West Service Center in Chesapeake, we rotate the tires so that they all get to do some duty on the front, and they'll all wear evenly over their live.

For most vehicles, front tires are rotated to the rear and vice versa. Others recommend a cross rotational pattern. Some vehicles use an asymmetrical tire so those tires need to stay on either the right or left side – it'll say which on the tire. Some high performance cars have asymmetrical tires and different sizes on the front and rear. These can't be rotated at all. Your owner's manual will have details for your vehicle or ask your service advisor at West Service Center.

How often should people near Chesapeake rotate their tires? Your owner's manual will have a recommendation. Your technician at West Service Center in Chesapeake can do a visual inspection to let you know if it looks like it should be done. The interval is typically around 5,000 miles/8,000 km.

You know, some people don't think new tires need to be balanced. What they aren't taking into account is the wheel. Between the wheel and the tire – even a new tire – there's enough variation to require balancing.

When you add the valve stem and tire pressure monitoring sensors required on new cars, balancing is definitely important. When a tire's out of balance, it's actually hopping down the road. Chesapeake vehicles with tires out of balance will feel the vibration through the steering wheel if a front tire's out of balance and through the seat if it's a rear tire.

Proper wheel balance promotes tire life and increases safety for Chesapeake drivers and their passengers. Historically, lead weights have been attached to the wheel to bring it into balance. Lead gives some environmental concern, so steel weights are starting to be substituted. 

The team at West Service Center also wants to remind you that it is important to always use the same size tire on an axle. Different size tires on the front or on the back can lead to some real handling problems. And tire manufacturers recommend that when you get two new tires, they be installed on the rear because that's where you need the most traction to avoid spinning out.

Ask any Chesapeake man or woman if they've taken their vehicle in for preventive maintenance lately, and the answer may well be “no.” Surveys indicate that over 80% of vehicles on the road today are in need of some kind of repair or maintenance. Now, ask that same person why he hasn't taken his car in for care. The answer will probably be that he forgot or that he just didn't think about it. Most Chesapeake residents seem to have a hard time remembering about scheduled maintenance for their vehicles.

Funny, because most of us in Chesapeake have no trouble remembering to wash our clothes, mow our lawns or brush our teeth. It isn't that we can't remember to take our vehicles for service; it's a matter of making it a priority.

When it comes to our vehicles, Chesapeake drivers like myself, need to be a little more maintenance-minded. The fact is, we can choose to do it, or we might find ourselves being compelled to do it.

For example, when we consistently forget to brush our teeth, a major consequence usually follows. The pain of that experience usually compels us to be more mindful of our teeth and take better care of them.

The same goes for our vehicles. If we ignore them long enough, a painful experience is sure to follow—painful for our pocketbooks, that is. People in Chesapeake who have gone through that experience are usually more conscientious about proper car care.

So, if you're not a fan of the school of hard knocks, at least when it comes to vehicle maintenance, remind yourself to look after your car. Pay attention to the little oil change tag on your windshield. When it's time take your car in, do it. But don't just change the oil. Get a full-service oil change at West Service Center. Your technician will then check all of your fluids. He can advise you if any of them need to be changed or if any of them are low.

Low fluid levels can indicate leaks or a worn hose or seal, so they can check those for you as well. Other signs of wear are also immediately evident when you get a full-service oil change, such as a cracked serpentine belt or corroded battery cable. Your West Service Center technician will also check the vehicle manufacturer's service recommendations for your vehicle and advise you of any other routine service that is coming due.

It's like a one-stop shop for auto advice that will keep you on top of your vehicle's maintenance.

If there is more to be done than the budget allows, you can get a picture of what needs to be done.  Then, create a plan with your West Service Center service advisor and budget for it during the coming months. It's a whole lot less painful than unexpected car repairs.

Vehicles are more reliable than they ever have been. They can take a lot of abuse and neglect. But they're also expensive and complicated machines. Chesapeake drivers can't expect them to run forever without proper fluids and filters. Preventive maintenance at West Service Center in Chesapeake will improve the reliability and life expectancy of your vehicle, as well as ensuring your safety on the road in Virginia.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When we Chesapeake residents get a car repair bill, we really shouldn't be surprised to find “diagnostic fees” as one of the line items. When we get a computer fixed, there is usually a charge for the time it takes to diagnose the problem. When we go to a medical doctor, most of his fee is for his ability to diagnose what's wrong. It's no different with our vehicles.

Some diagnoses are fairly simple. Brake repairs at West Service Center usually require only a visual inspection, for instance. But other problems are much more difficult to diagnose. An intermittent engine problem, for example, takes time and expertise to pinpoint.

Modern vehicles have multiple computers that monitor a variety of sensors throughout the vehicle. When one of those sensors has a reading that is higher or lower than the standard parameters, the computer turns on the Check Engine light. Technicians at a service center such as West Service Center in Chesapeake can scan the engine's computer for a trouble code. This code tells the technician which reading is too high or too low.

That's where some Chesapeake residents get confused. They think that this reading concludes the diagnosis, and they don't understand why the diagnostic fee is as much as it is when all the technician did was to scan the computer. But the truth is the trouble code is only the beginning of the diagnostic procedure.

Remember, the trouble code only tells which reading is out of parameter. It doesn't say what is causing the reading to be too high or too low. Your West Service Center service technician still has to find the underlying problem. It's a lot like going to the doctor. He can take your temperature and discover that you have a fever, but that doesn't tell him what is causing your fever.

Automotive diagnostic technology can cut down the time it takes to figure out what's wrong with a vehicle that isn't running right. But it doesn't do away with the need for your friendly and knowledgeable West Service Center service technician to make a proper diagnosis. Car care, like medical care, still requires the human touch.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Here at AutoNetTV, we have national viewers, like your neighbors in Chesapeake, who write to us with questions or feedback. One common question we're asked is: "What is a differential and what does it do?" You may have been told by your West Service Center service advisor that your differential needs serviced, or it's seen it as an option up on the service menu. Differential service at West Service Center covers a lot of things, so let's first talk about what a differential does.

As you drive through a turn, your outside wheels and inside wheels turn at different speeds. Kind of like the cars going around a race track - the ones driving in the outside lanes have a greater distance to travel than the cars in the inside lanes. The differential is what allows the outside and inside drive wheels to rotate at slightly different speeds so that the tires don't hop or skip while taking corners, or lose traction in dirt or snow on Chesapeake area roads. Differentials have gears in them that transfer the power from the drive train to your wheels - which is why they're often referred to as gear boxes. The gears need to be very strong to do this work, and they need to be properly protected so that they'll last.

All vehicles in Chesapeake have some form of differential. If you have a front-wheel drive car, your differential is sometimes called a transaxle and is located in the front. If you have rear-wheel drive, the differential is in the back of the car. Chesapeake auto owners with a four-wheel drive vehicle have a differential in the front and the back - and in the middle as well. The center differential adjusts for differences in speed between the front and rear wheels.

Differential fluid lubricates and cools the gears. Over time, the fluid can get dirty from bits of the gears grinding off. The additives that keep the fluid clean and protect the differential break down over time. So your vehicle manufacturer has scheduled intervals for you to have your differential fluid changed. Talk to your friendly and knowledgeable West Service Center service advisor if you are not sure about your recommended schedule.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

It seems like everywhere you go in the Chesapeake area you see custom wheels. Big trucks, little cars, mini-vans - it doesn't matter - are expressing themselves with custom wheels. Some Virginia auto owners want smaller tires and wheels - some want larger - and some want them enormous. So where do you start if you want new wheels? At West Service Center, we suggest you start with your budget. We know, that sounds so practical. But if the look you're after goes beyond just new tires and wheels and enters into the world of suspension modifications, you need to be prepared for the additional cost.

Let's start with something easy - you want to give your ride a unique look and the stock wheel size is just right for you. One of the concerns you will have is that the new wheels have the same offset as your vehicle factory wheels.

Your tire and wheel professional at West Service Center in Chesapeake can help you find the right size wheel or install adapters to make your new wheels fit. All you have to do is pick from the hundreds of styles available.

So, what about Chesapeake drivers who want to upsize? Well, if you want bigger wheels, but you want to keep the same overall tire diameter, that's pretty easy for the team at West Service Center. The same offset concerns apply. You need to know that the tires will likely be a little bit wider than the originals and you don't want them to rub when you make sharp turns. Your tire professional at West Service Center in Chesapeake will help you avoid this.

Heading the other direction, some vehicle owners in the Chesapeake area like to run smaller than standard wheels and lower the suspension. All of the same fitment issues still apply as well as calibration issues. Don't think that vehicle suspension modifications are a bad thing. Many systems actually improve ride, function and performance over the stock set-up.

Regardless of your budget, you want your vehicle to continue to do all the things you need it to do. Some of those show cars and trucks you see on TV and Chesapeake showrooms  look good but have been modified in ways that may not suit your needs. For example, if you put large rims on your SUV with low profile tires, you may be in for busted rims if you go off-roading a lot around the Chesapeake area. There just isn't enough sidewall to absorb the impact of thumping over rocks.

Some stuff the largest tires and wheels possible in their vehicles but have to severely restrict suspension travel so that the tires aren't rubbing all day. That can lead to a very harsh ride around Virginia. Again, talk with your West Service Center wheel professional about all of these things: how you drive in Chesapeake, what look you are going for, your budget and what compromises you are willing to make.

At the end of the day, you're going to be rollin' out of West Service Center with one sweet ride.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com