Chesapeake Auto Repair

When asked, most people think they are good at multi-tasking. Scientific studies, however, reveal that only around 2% of the population can truly demonstrate the capacity to effectively multi-task. For the rest of us who are not so biologically wired, no amount of practice can increase our effectiveness at multi-tasking. Turns out, multi-tasking is almost a superpower. Think of fighter pilots: capable of maintaining their orientation in three dimensional space and performing specific and highly complicated functions while accessing life threatening situations and coming up with an appropriate response. Admit it – you can’t do that.

Yet when it comes to driving, we seem to think we are very capable of safely operating a motor vehicle with myriad distractions. 77% of young adults feel somewhat confident that they can safely text and drive while 55% claim it’s easy to text and drive. Can they possibly be right? Let’s look at some statistics.

Nearly 23% of all accidents in the United States involve cell phones. Every day, 11 people are killed and over 900 are injured in texting-related accidents. In fact, texting while driving is six times more likely to cause an accident than driving intoxicated. Just think back at your own experiences: how many of your “near misses” as a pedestrian or in a vehicle have involved a driver with a cell phone in their hand?

There are three types of driving distractions:

• Visual (eyes off the road)
• Manual (reaching for something or manipulating an object)
• Cognitive (mind off the task of driving)

Of course, texting or using a cell phone involves all three. Eating, applying make-up, arguing and working on-board features like the stereo and navigation system are all very real distractions. You may be interested to know that hands-free cell calls are not substantially safer than using a handheld phone. Any time you glance away from the road (like looking at a text or incoming phone call) your eyes are off task for at least 5 seconds. At 55 miles per hour/90 kph, you will cover the length of a football field in that time. Would you ever consent to strapping on a blindfold and driving off down the road for that distance?

So what do you do? First, accept the fact that you are not part of the 2% of all the people on the planet who can truly multi-task (if you are one of the lucky ones you would know by now because your performance does not degrade no matter how many additional tasks are added). Next, don’t EVER drive distracted. Incoming text: it will wait for later. Juicy hamburger: eat it in the parking lot. No exceptions, ever. And don’t accept anything less from drivers of vehicles in which you are a passenger.

Another way to avoid distractions is to keep on top of scheduled maintenance and necessary repairs so that your vehicle itself doesn’t become a distraction. We can help you with that.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Richard Petty once told AutoNetTV, “You've gotta have good brakes. If you've got good brakes you can keep yourself out of a lotta trouble.”

That's why a regular brake inspection is on every Chesapeake driver's maintenance schedule. An inspection by your service advisor at West Service Center will check your brake system and let you know if there are any problems.

Of course, if you're having trouble with your brakes, get your car into West Service Center in Chesapeake right away. Here are some symptoms for Chesapeake drivers to watch for:

• Low or spongy brake pedal
• Hard brake pedal
• A brake warning light that stays on
• Constantly squealing or grinding brakes
• Vibrations or clunking sounds when you apply your brakes

If you are experiencing any of these, it's time to get your brakes checked. Talk to your friendly and knowledgeable service advisor at West Service Center .

There are two types of brakes: disc and drum. Disc brakes have a rotor that's attached to the axle. Calipers straddle the rotor, kind of like the brakes on a bicycle.

Drum brakes are most common on back wheels. Both types have pads or shoes that press against the brakes and slow the vehicle. Brake pads and shoes are made out of very tough material to withstand the heat and force generated when stopping your vehicle. Eventually, they wear out with use and become too thin and need to be replaced at West Service Center. 

If the brake pads wear away completely, you can damage the rotors. The calipers can grind grooves in the rotor. Then the rotor must either be resurfaced or replaced. That's not only expensive but also dangerous because your vehicle won't stop as quickly. Sometimes rotors warp or crack and must be replaced.

A brake service at West Service Center will also include a check of your brake fluid. When the brakes are applied, the pressure in the fluid activates the brake pads or shoes. Not enough fluid means not enough pressure to brake properly. Also, water builds up in the brake fluid over time, which leads to corrosion, leaks and brake damage, and with hard use, the brakes could severely fade or even fail. Chesapeake  drivers should change the brake fluid when their  vehicle manufacturer recommends to avoid these problems.

Come in to West Service Center for an brake inspection before damage occurs. You can call ahead for an appointment by calling 757-487-4420.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

The price of gas and the uncertain economy are both causing Virginia residents to review their finances. More and more Chesapeake drivers are opting to keep their vehicles longer and put off purchasing a newer car. It is estimated that two-thirds of the vehicles on the roads of North America today have over 75,000 miles/120,000 km on them. And the average age of vehicles is now over eleven years. That translates to some car care issues that many Chesapeake men and women haven't dealt with in the past.

Older vehicles simply have different maintenance requirements than newer ones. Learning those requirements presents a challenge for people in Chesapeake because many owner's manuals only publish maintenance schedules up to 60,000 or 90,000 miles (96,000 or 145,000 km). Vehicle owners have to keep good records and be more involved in planning preventive maintenance if they want to keep their vehicles on the road. First of all, any service in your owner's manual that comes with a recommended mileage interval should be continued at that interval.

For example, if it is recommended that you change your oil every 5,000 miles/8,000 km, you should continue to change your oil every 5,000 miles/8,000 km. The owner of an older vehicle has to recognize that his engine is operating under higher stress than a new one. It's just starting to show its age. So many experts suggest that the “severe service schedule” should be followed once a vehicle has racked up some serious road distance. On this schedule, the mileage interval for many services is shortened or should be performed more often. Check with your service advisor at West Service Center.

Chesapeake drivers who own older vehicles should also be careful not to neglect or postpone oil changes. A full-service oil change is more critical for an older vehicle than for a new one. Older engines have had a lot of time to build up sludge in their oil compartment, so changing the oil at regular intervals is a must. Skipping an oil change compounds the sludge problem. With a full-service oil change, the vehicle's fluids are also checked and topped off. Your service advisor at West Service Center will also let you know if these fluids need to be replaced. Older vehicles have older seals and gaskets, which often develop tiny leaks. Regularly checking fluids will compensate for these leaks and offer a heads-up about any serious ones. So, again, it is important to stay on schedule and not skip or procrastinate a fluid check.

Older seals and gaskets begin to dry out and show their age by becoming brittle. High-mileage formulation oils and fluids can help extend the lives of these gaskets and seals. These products contain additives that recondition seals and gaskets and keep them from leaking. High-mileage formulas cost more than standard products, but in the long run they can pay for themselves by preventing more costly repair bills.

If a vehicle is getting on in years or mileage, its parts are as well. High-mileage car maintenance requires necessary repairs and replacements. Timing belts, radiator hoses, parts of the suspension system, anti-lock brakes, air bags, water pumps, alternators and batteries will not last forever and will wear out in higher-mileage vehicles. They need to be inspected regularly by your friendly and knowledgeable West Service Center service advisor and replaced as necessary.

But don't go running for the new car lot just yet. These repairs may sound like a lot, but in total, they're still cheaper for Chesapeake drivers than new car payments. And if you stay on top of them and budget for them, they aren't as burdensome as it may appear.

If you plan on driving your vehicle into its high-mileage years, there are two relationships you need to develop. The first is with your Chesapeake service center. West Service Center can offer you invaluable auto advice and help you develop a service plan that is right for you and your vehicle. Second, you need to develop a relationship with your vehicle itself. You don't need to name it, but you should become familiar with its noises and idiosyncrasies. Pay attention to changes in its habits such as new or unusual sounds, smells, vibrations, etc. Taking note of such things and sharing them with your service advisor can help stave off a lot of big-ticket repair issues.

As we get older, keeping up with a diet and exercise plan becomes more and more critical to maintaining good health. It's the same with our vehicles. A preventive maintenance plan and smart vehicle care will keep them on the road and keep them safe for a good many years to come. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Chesapeake residents' vehicles have to operate in a wide range of Virginia temperatures which requires the engine coolant to be able to perform 'no matter what.' Think for a moment about the environment where the coolant does its thing. Very hot, high pressure, corrosive...

And all the while, it has to protect the components of the cooling system from corrosion. These components are made from steel and aluminum, plastics and rubber. The coolant has to be formulated to protect against corrosion for all of these different materials. That's why vehicle manufacturer’s recommend different types of anti-freeze for our Chesapeake, Virginia, vehicles.

There are several different 'families' of anti-freeze available to us here in Chesapeake. Your owner's manual will tell you what kind you should use. Of course, the automotive professionals at West Service Center will know the right kind for your vehicle.

It's important to stay on top of this because coolant system failure is the most common mechanical problem people have here in Chesapeake, Virginia. Regular service needs to be done at West Service Center to avoid failures and also to keep your warranty in place.

While the specifics of the service required may vary from vehicle to vehicle, your friendly and knowledgeable West Service Center service advisor will know what to do. You'll be advised to replace the coolant at specified intervals.

Some recommend periodic coolant system flushes. A flush adds a cleaning step to the fluid replacement process. Again, check to see what your owner’s manual recommends.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Let's talk about something critical for all Chesapeake drivers: your brakes. Your vehicle is heavy, and it takes a lot of muscle to bring it and your passengers to a safe stop – so everything needs to be in good working order.

Here's an explanation on how your disc brakes work:

The wheel hub keeps your wheel attached to your vehicle. The brake disc – or rotor – is attached to the hub and rotates with the wheel as you drive around Chesapeake. Your brake pads clamp onto the rotor to slow the wheel.

The brake caliper straddles the rotor and squeezes the rotor to slow it down. The calipers contain brake pads which press on the rotor when you put your foot on the brake. The brake piston causes the calipers to squeeze and release as you use your vehicle brakes.

Your brake pads start to wear the first time you step on the brakes. Eventually the pads wear out and need to be replaced. If you don't replace the pads when they're worn out, the metal parts of the brake will grind against the rotor and carve grooves into the surface. We've all heard grinding brakes and it's not a pretty sound.

If a rotor isn't scored significantly, your friendly and knowledgeable West Service Center technician can put it on a lathe and smooth it out. If the grooves are too deep or if the rotor is warped or cracked, you need to replace it.

Sometimes brake pistons can stick and must be replaced. Typically it's cheaper to replace the entire caliper at West Service Center in Chesapeake than to rebuild the piston.

So there you have it – an important lesson on how your disc brakes work. If you replace brake pads on time, it will not only keep your vehicle stopping safely but could save you cash on unnecessary repairs down the road.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Have you ever seen a ballet performance? Have you wondered how all of those dancers manage to travel all over the stage jumping and twirling and never crash into each other? That's the job of a choreographer.

Our auto engines are also highly choreographed. Pistons travel up and down inside cylinders. Valves at the tops of the cylinders open to let air and fuel in or exhaust out. These valves have to open and close at precisely the right time or the engine will run poorly if at all. The movement of the valves and pistons must be in harmony with each other. This choreography is the job of the timing belt or timing chain.

Timing belts, or chains, rotate the shafts that control the opening and closing of the valves. Timing chains are metal and durable enough that they may never need to be replaced.

Most vehicles, however, use a timing belt. Timing belts are tough and flexible, and considering the work they do, they last a long time for Chesapeake auto owners . But they do wear out. If they break, the consequences for Chesapeake drivers can spell disaster.

No matter what kind of engine you have, a broken timing belt will cause the engine to shut down or will lead to major engine damage. But in some engines, the valves protrude down into the cylinders enough that if the timing belt breaks, the pistons can smash the valves, bending or breaking them. If the engine is spinning fast enough, the broken parts can then shred the cylinder head. This adds to thousands of dollars of engine damage.

The only way the damage can be avoided by Chesapeake auto owners is by replacing the timing belt on schedule. Most vehicle manufacturers recommend replacing the timing belt at 60,000 miles (100,000 kilometers), but others can go as long as 90,000 or 100,000 miles (145,000 to 160,000 kilometers). Check the schedule for preventive maintenance in your owner's manual. If you're due or overdue for a timing belt replacement, don't put it off. Get it done now at West Service Center in Chesapeake.

Your friendly and knowledgeable West Service Center technicians probably aren't great dancers, but they can offer you some great auto advice on how to keep your engine properly choreographed. Don't hesitate to consult them about replacing your timing belt or any other car care concerns you may have.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

About 80% of the vehicles on Chesapeake roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Virginia. Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Chesapeake drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Chesapeake just don't feel comfortable taking their vehicles to their local Chesapeake service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at West Service Center. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Chesapeake customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

Which brings us to the next concern: trust. A lot of rumors fly around Chesapeake about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Chesapeake auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Chesapeake service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at West Service Center recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from West Service Center you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not West Service Center. The team at West Service Center is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Chesapeake area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in Virginia than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, West Service Center can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Chesapeake drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Chesapeake drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at West Service Center who can help us do just that.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

A lot of Chesapeake drivers have asked whether or not they should use their severe service maintenance schedule, which is listed in their vehicle's  owner's  manual. It can be somewhat confusing, so we decided to consult an expert. Cricket Killingsworth is from QMI/Heartland, a manufacturer of automotive products and fluids. She's been in the automotive business for over 30 years and is a speaker, a trainer and a writer.

Cricket says there's so much confusion on this topic because, "Most owner's manuals actually have two maintenance schedules. Sometimes these are called 'regular service' and 'severe service.' Sometimes they're simply called Schedule 1 and Schedule 2. A severe service schedule recommends that things like an oil change, air filter replacement and transmission service be done more often: either in fewer miles or in less time."

Foreign and domestic vehicle manufacturers create a specific schedule for each vehicle they manufacture. So there isn't one generic schedule that applies to all vehicles. In addition to your owner's manual, Chesapeake automotive repair centers (including West Service Center) subscribe to information services that provide the auto maintenance schedules for every vehicle - so they can help Chesapeake drivers know when to take care of needed services. Below is a typical definition for severe service.

• Most trips are less than four miles/six and a half kilometers
• Most trips are less than 10 miles/16 km and outside temperatures are below freezing
• You drive regularly in very hot Virginia weather
• The engine is at low speed most of the time (not on the freeway)
• Stop and go driving
• You drive in in dusty or muddy conditions
• You routinely tow a trailer, haul heavy loads or carry a car-top carrier around Chesapeake

It's common sense for Chesapeake drivers: Just a few minutes at higher speeds allows the moisture in the oil to evaporate. Very short trips, or trips of less than 10 miles when it's very cold, don't allow the engine to heat up enough to get rid of the water. And water in the oil leads to damaging sludge. Also, towing and heavy loads raise operating temperatures and cause fluids to break down faster. Dusty and muddy driving around Chesapeake means that more dirt will get past the air filter to contaminate the fuel system and engine oil.

The bottom line is that you need to decide for yourself if the regular or severe service schedule is right for you, based on your driving habits. Look at your owner's manual or talk with your West Service Center service advisor who can help you know which schedule to follow.

Here is what a fleet manager said recently: "Since city miles are generally tougher on vehicles than highway miles, we use the manufacturer's severe service schedule as the basis for our preventative maintenance program. We massage those schedules over time, increasing or decreasing the service intervals so that they make the most sense. There is a little bit of art to go along with the science."

Make an honest evaluation of your driving habits. Unless you do mostly Virginia highway driving in moderate weather, you'll likely have a fairly good amount of severe service mixed in. Some Chesapeake drivers just want to play it safe and follow the severe service recommendations, rather than analyzing how they drive each month.

Ask us for help evaluating your driving and service needs.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Hello Chesapeake! Did you know that the first federally-mandated emissions control device was introduced in the 1960's? The Positive Crankcase Ventilation valve, or PCV valve, has been installed in Virginia vehicles since 1964 and represents the first legislation by the United States government to regulate harmful emissions as well as to improve performance in the country's vehicles.

The PCV valve, as you can probably guess, is located on the crankcase. The crankcase is the lowest part of a vehicle's engine. It houses the crankshaft and the engine oil. The crankshaft connects to the pistons that power the engine.

Pistons are pushed down when fuel is burned in an engine. This causes the crankshaft to rotate, which sends power to the transmission.  It ultimately turns the axles and causes the vehicle to move. Some of the gases released by the burning fuel squeeze around the pistons and down into the crankcase.

If the escaped gases mix with the engine oil in the crankcase, oil sludge develops. This sludge has the consistency of petroleum jelly and can cause damage by clogging up passageways in the engine. Further, escaped gases can build up pressure inside the crankcase that can blow out seals and gaskets.

Before 1964, a hose was attached to the crankcase that vented escaped gases out into the air. These gases contained about 70% unburned fuel as well as harmful emissions. The PCV valve was designed to curb these harmful emissions as well as recapture unburned fuel.

The PCV valve is a small, one-way valve that allows escaped gases to exit the crankcase. The gases are then routed into the intake system so they can be re-burned in the engine. Fresh air enters the crankcase through a breather tube to facilitate this circulation and keep the air in the crankcase clean.

The PCV valve, like most working parts on a vehicle, will wear out over time. Usually it simply gets gummed up. Preventive maintenance, including routine oil changes at West Service Center in Chesapeake, will extend the life of the valve, but eventually it will have to be replaced. A sticking PCV valve won't allow gases to circulate properly, which can increase pressure in the crankcase. Over time, that pressure will lead to oil leaks.

Your vehicle manufacturer recommends that a PCV valve be replaced every 20,000 to 50,000 miles (32,000 to 80,000 kilometers), depending on the vehicle and Chesapeake driving conditions. It's an inexpensive repair but may not be included in the maintenance schedule in your owner's manual.  So if you're looking for auto advice about the PCV valve, you may have to ask our pros at West Service Center.

Taking care of our PCV valve protects the environment in Virginia and improves vehicle performance. It's just part of good vehicle care for Chesapeake drivers and a way all of us can do our part to improve the world we live in.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

When properly aligned, all of your wheels are pointed in the same direction. Your vehicle will track true and handle the way it is designed. Chesapeake drivers often associate our wheels being “knocked” out of alignment with an event like a major crash, hitting a pothole, curb or some other object. While these can certainly take your wheels out of alignment, the bumps and bounces of everyday Chesapeake driving take their toll on wheel alignment as well. Your car can lose alignment over time with just normal driving.

When your wheels are out of alignment, the team of automotive professionals at West Service Center in Chesapeake can return your wheels to the factory settings. Most owners’ manuals suggest an inspection every year or two.

Give us a call.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com