Category Archives: What Customers Should Know

Move it or Lose It (Dormant Vehicles)

When it comes to your vehicle, driving it too much can cause some issues.  But what about not driving a vehicle enough? That has consequences as well.

Here are a few things that can happen if a vehicle isn't driven enough.  When the engine doesn't operate, the oil isn't lubricating. That means some mechanisms that need periodic lubrication aren't getting it.  And oil that sits around breaks down over time.  In fact, some experts say you should change oil more often if your vehicle sits in the driveway than if you drive it regularly. 

You've heard that expression, "Take it on the highway and blow out the engine.” Well, carbon buildup used to be a problem in older vehicles.  But the real culprit these days is moisture that builds up from combustion if your vehicle never gets hot enough to burn it off. That water vapor can mix with oil and cause sludge to form. There are many vehicle systems (battery, exhaust system, engine seals, etc.) that benefit from driving your vehicle at its optimal operating temperature for a while.

Spark plugs can deteriorate unless they are fired up.  The gas tank can rust from the inside if the metal is exposed from not having fuel in it.  Rodents and insects may see a sitting vehicle as a luxury hotel.  Brakes can rust after sitting around without being used.  Seals and gaskets can dry out.

One wise thing to do is check the operating manual. Some will spell out a maintenance schedule for vehicles that aren't driven regularly. 

One suggestion? Discuss your vehicle's maintenance with your service advisor. Let him or her know how often you drive the vehicle and what you use it for.  Then, you can come up with a maintenance schedule tailored for you, one that might not be covered in the owner's manual. 

If you do have a vehicle that's been sitting around for a long time, it may be wise to have it towed to your service facility rather than trying to drive it with brakes that may not work, spark plugs that may not fire reliably and other systems that may compromise your safety and those of others on the road. 

You may think it's great to have a low-mileage vehicle that you've barely driven, but a complicated, sophisticated machine such as a car, SUV or truck needs regular attention to keep it running safely… and reliably.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

A "Mounting" Problem (Motor Mounts)

You know how heavy your engine and transmission are, so you can imagine how tough the parts that hold them onto your vehicle's sub-frame must be.  Not only must they support the weight, they also have to isolate vibrations and noise from the passenger cabin.  Pretty tall order, wouldn't you say?

The parts that face that task daily are called the motor mounts, or engine mounts.  They are usually made of rubber with steel brackets.  Others contain a liquid for vibration and sound isolation. 

Most vehicles have three or four motor mounts, and while rubber or hydraulic liquids do a good job of damping the vibrations from the engine, they also have their limitations.  The problem with rubber is that it gets old and brittle.  Plus, if there's an oil leak anywhere in your engine and oil gets on the rubber motor mounts, rubber will deteriorate even more quickly.  As for the liquid motor mounts, they can develop leaks and stop working. 

Here are signs a motor mount is going bad.  You may hear a loud clunking or banging sound under the hood.  That means the weight of the engine is shifting around enough to bang against other metal parts.  You may feel bad vibrations, and the engine may feel like it's moving around in a strange way.

When things get to that point, your vehicle can be damaged from that heavy engine knocking against things, and its time to replace one or more motor mounts.  Schedule a visit to your vehicle service facility. There, a technician will assess your motor mounts; if one bad one is found, it's not unusual that others are likely to fail soon and should be replaced before they do.

Because all vehicles are configured differently, some motor mounts are easily replaced.  But others can be much trickier, take a lot longer and therefore are more expensive to replace. 

It's important for your engine's health to make sure motor mounts are sound and solid.  You will maintain that quiet, vibration-free ride and could save your engine and transmission from major wear and tear.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

What is a TPS? (Throttle Position Sensor)

You know you have an accelerator pedal; step on it and your vehicle is supposed to go.  But did you know there is a part in your vehicle that keeps track of where the throttle is? It's called the Throttle Position Sensor, or TPS.

The TPS is a sensor that helps your vehicle figure out the right mix of air and fuel is reaching your engine.  It does that by keeping track of the throttle and sending that information to your vehicle's computer.  Other factors play a role in how well your engine is performing, including air temperature, how fast the engine is turning over and air flow. 

When the TPS isn't working right, you may find your vehicle won't accelerate or doesn't have the power you're expecting when you press on the accelerator.  In some cases, it may accelerate on its own.  Sometimes your vehicle won't go over a certain speed.  Your Check Engine light may go on.

Any of these symptoms should be checked out soon.  If your TPS stops working right, your vehicle may not be safe to drive.  Fortunately, most vehicles have a "limp home" mode that will allow you to get off a busy road to a safe spot. 

Your service advisor can let you know which TPS is the correct replacement for your vehicle.  Your shop may have to re-program the new TPS so it works correctly with other software in your vehicle.

It's a fact of life these days that computers control many of a vehicle's functions. The sensors that feed information to those computers help make your vehicle work the way it was engineered to and keep you motoring down the road safely and efficiently.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

A Real "Pane" (Window Maintenance and Repair)

It's pretty frustrating when your driver's window won't work.  You can't get your food at the drive-thru without opening the door, have a tough time using the ATM from your vehicle, can't have that fresh breeze blowing through your hair as you listen to your favorite road tunes.

Plus, there's a safety factor.  Your windows provide an escape route in case you need to get out and the doors won't work.  Let's take a look at what's going on when your window won't operate.

Most vehicles these days have power windows.  They have an electric motor in each power window and sometimes those fail.  They often give you a warning that they're on their last legs by making a noise or hesitating, so if you get a sign like that, have a technician check it out. Loss of power can also be due to a blown fuse, a bad switch or faulty wiring.

All windows have something called a regulator that moves the glass up and down.  They have a lot of moving parts in them which can break, become bent, rust or get out of alignment. The glass moves along a window track guide.  Sometimes if the glass gets out of the track, it won't move up and down the way it's designed to do.

When you take your vehicle over to a repair facility, a technician can pinpoint the cause of your malfunctioning window.  Often it involves having to remove the door panel to gain access to the components inside.  But when everything's working right, you'll be able to throw that annoying inconvenience right out the window.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem.

There are many things that cause a power seat to fail:

  • Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced.
  • Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy.
  • Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and replace it.  But it's also important to figure out what caused the fuse to blow and deal with that, too.
  • Wires.  There are wires under the seats that move when you move the seat.  Sometimes they get stretched, kinked or ripped.  In a power seat malfunction, it may be a wiring harness that needs to be replaced.
  • Gears.  They help the seat move and may need to be realigned or replaced.
  • Obstructions.  Yes, a piece of trash or a kid's toy has been known to jam up the works of a power seat. Taking them out of the mechanism may get your seat working again.

Most people pay extra to have power seats in a vehicle. So make sure you keep that convenient feature working. And don't forget that it's a safety issue, too.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Why You Have an O2 Sensor (Oxygen Sensor)

If someone asked you what gas made up the largest portion of the atmosphere, what would you guess? Well, it's not oxygen; it only makes up 20.9 percent.  But since we're talking about oxygen, you should know that your vehicle uses oxygen sensors to make sure your engine is running the way it should.

The oxygen sensors measure how much oxygen is in your exhaust.  If there's too much, it means there's a problem with the mixture of fuel and air.  The sensor sends signals to computers in your engine and adjusts the mixture so it maximizes performance and efficiency.  It does this constantly. 

Many vehicles have multiple oxygen sensors.  Some have one close to the engine, another close to the muffler.  Two measurements are better than one since they allow readings to be more accurate.  You may have a vehicle with a dual exhaust, so you'd have twice as many oxygen sensors.

Your oxygen sensors can fail.  One thing that can damage them is contamination from bad fuel.  The sensors can simply wear out, though they usually last a long time.  It's not unusual for an oxygen sensor to last 100,000 miles/160,000 km. One more thing that can cause an oxygen sensor to fail is residue from an engine that's burning oil.  Plus contaminants from the road like salt can also cause problems. 

Here are some signs that your oxygen sensors might be failing.

  • The Check Engine light goes on.  In this case, your service facility can plug in a device that will read the code in your engine's computer to see if that's the problem.
  • The engine is running roughly.
  • Black, sooty smoke is coming out of your tailpipe.
  • Your fuel economy is noticeably lower than it used to be.

Head to your service facility and tell your advisor what symptoms your vehicle is experiencing.  They have the equipment and training to track down the issue.  Note that simply replacing the oxygen sensor is often not enough since it doesn't get to the root of the problem; other repairs may be needed. 

So make sure your oxygen sensors are working the way they should be.  Oh, and back to the question of what gas makes up most of the Earth's air?  It's nitrogen, which comprises 78 percent of the air we—and our engines—breathe.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Out with the Old (Vehicle Parts that Wear Out)

Some drivers don't pay any attention to their vehicles until something breaks.  Others take them into their service repair facility for maintenance even before a problem develops.  Still, even if you fit into the second group, there are some parts on a vehicle that will simply wear out over time.

Your vehicle has gaskets in several places.  They use a flexible material to seal the gaps between metal parts that fit together. After time, that material shrinks or gets brittle and fails.  Eventually, after time, you will have to get gaskets replaced.

Same goes for belts.  Your engine has belts that help take the mechanical energy of the engine to drive other parts such as the generator and air conditioner.  Heat and age will eventually cause these belts to wear out or break, so you'll need new ones at some point.

You'll also find yourself buying brake pads.  As much as you may try to go easy on them, brake pads work by wearing off a little bit of them each time they help you stop your vehicle.  Do a lot of stop-and-go driving and you'll hasten the process.

No battery lasts forever, and your vehicle's battery is no exception.  It can only charge and discharge electricity so many times.  Count on getting no more than 4 or 5 years out of a battery, fewer if you live in a very hot spot.

Other parts that don't age well? Tires.  They can have plenty of tread left on them, but rubber gets old and loses its flexibility. Tires have their date of manufacturer stamped on them for a reason.

Finally, your muffler is being subject to moisture from inside and out: inside because of moisture-containing exhaust and outside from the elements outdoors. Stainless steel or other alloys will last longer, but after a while, either the moisture or constant pounding from vibrations will take their toll.

That's why it's important to maintain every part on your vehicle. You can't wave a magic wand and make everything last forever, but take care of your vehicle and it'll take care of you.


West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference?

There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands. 

In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more complicated; the part itself may cost quite a bit more.

But you're not an expert, so how do you know the price is fair? This is where it helps to establish a good, long-lasting relationship with a reputable service repair facility.  They know you, they know your vehicle and they value keeping you as a customer. A facility that doesn't care about repeat business may try to suggest more repairs than are needed or inflate their prices.  But those shops are unlikely to stay in business very long since their reputation gets around. 

If you've been taking your vehicles to the same shop for several years, you've had experience with them and know their policy on labor costs and parts prices.  At some point you may wonder if it's worth it to keep putting money into your vehicle, and if you know your service advisor, you have developed a trust for his or her advice. 

Keep this in mind, too.  Vehicle designers and engineers have made significant progress in things like powertrain technology and rust prevention.  That means today's vehicles are meant to last longer.  One study in a major consumer magazine shows that if you can keep your vehicle on the road for 200,000 miles/320,000 km, an average of 15 years, some vehicles can save you up to $30,000 or more. Investing in repairs can make a lot of sense. 

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

The Third Brake Light (Third Brake Light Service)

So you thought you only had two brake lights.  Look again and you'll see one in the center at a higher level than the two on either side of the vehicle.  They're sometimes in the inside of the vehicle behind the back window, or they could be in the deck lid, on the roof or on the spare wheel carrier,

But why is that third brake on your vehicle? Experts say it helps prevent rear end collisions. Tests done by installing the third brake light in taxis and fleet vehicles showed fewer rear end crashes in the ones that had the extra light. The third brake light was mandated in new passenger cars in 1986 in the US and Canada.  The requirement was added to new light trucks and vans in 1994.

Sometimes it's difficult to know if your third brake light is even working.  Many vehicles have bulb warning systems that alert you to non-functional bulbs, but not all do. Your vehicle service facility will often check to see if all your turn signals, taillights and headlights are working during routine maintenance inspections, and they may notice that the third brake light is out. 

So, do you have to have it replaced? Not necessarily. Many areas only require one brake light to work in the rear of a vehicle. So even though new vehicles have to have the third brake light, you may not get a ticket if it eventually stops working.  But you may be missing an opportunity to drive a safer vehicle if you don't get it fixed.

In 1995, an insurance institute study found that 1986 model cars were involved in 5 percent fewer rear-end collisions from 1986-1991 than they would have expected without the extra light.

Ask your service advisor for advice.  Keep in mind that in these days of drivers distracted by everything from texting to putting on makeup while driving, you can reasonably conclude that anything that makes you more visible to the vehicle behind you adds one more—possibly life saving—safety margin. 


West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Getting from E to F (Fuel Gauge Problems)

Who thinks about their fuel gauge?  You probably don't… until it doesn't work any more.  Then you have to guess how much fuel is in your tank, and that's no way to live life on the road. 

Fuel gauges, like every other part in your vehicle, can fail.  And when yours stops working, you will probably want to head over to your service facility soon, because no one relishes running out of fuel.

The fuel gauge system is much more than just the gauge you can see on your instrument panel. Most systems have a float inside the fuel tank that goes up and down depending on the fuel level.  It's called the fuel sending unit, and it sends an electrical signal to the gauge (on the dash) telling it to display how much fuel is left in the tank. 

So, what could go wrong?  Well, a few things.  For one thing, corrosion from bad fuel can cause it to stick and it won't move up and down any more.  So you could fill up your tank and the gauge would still read Empty.  If a sending unit needs to be replaced, often the parts can be costly. The good news is that fuel sending units rarely fail and most drivers will never have one go bad.

Other things that can go wrong? An electrical problem could cause a fuse to blow and you won't get a reading at all.  A technician can figure out where that electrical problem is and how to repair it.  Finally, it's possible for the gauge itself (on the instrument panel) to fail.

One thing to keep in mind is if your fuel gauge isn't working, you might be tempted to carry around an extra container of fuel.  That's ok if it's outside the cabin, such as in the bed of a pickup.  But if you carry it inside the cabin or trunk, fuel fumes can be very dangerous for your health, even fatal.

A working fuel gauge gives you peace of mind… so you'll never have that "empty" feeling.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

904 Cavalier Blvd Chesapeake, VA, 23323 (757) 487-4420
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