Chesapeake Auto Repair

Sometimes we hear people in Chesapeake say, "What's up with all this maintenance stuff? Modern cars just don't break down." While it is true that today's vehicles are extremely reliable, they are also becoming increasingly complicated and use more exotic materials than ever before. All that complexity demands higher tolerances for everything. For example, most Chesapeake drivers don't realize how high tech automotive fluids have become,  fluids such as engine oil, transmission fluid, coolant and brake fluid.

Did you know that a modern engine would not run for more than a few months using motor oil formulas from 30 years ago? Today's automotive fluids contain a much higher percentage of additives to protect your vehicle's components from premature wear and corrosion. Time and distances march on for all of our cars. Please don't think we're using scare tactics to get you to take care of your maintenance - but here are some personal stories we've heard to emphasize and show how important it is to get things done when they are due. Names are withheld to avoid embarrassment to those who should know better. Even though they should know better, it usually comes down to real life: time and money. But they are tales of a stitch in time saves nine.

The first comes from someone who bought a used pick-up truck for his son. The oil was clean and all the fluids were topped off. A short time later, the truck overheated on a highway in Virginia and shut down. The repair shop diagnosed the problem: the radiator pan was corroded and dumped the coolant. Even though the coolant level was correct, it was clear that the coolant had never been completely replaced - just topped off from time to time. While this kept the engine cool, all of the anti-corrosion additives had worn out; the coolant became acidic and ate through the radiator pan. The cost: hundreds of dollars and four days in the shop. This demonstrates the need to get your coolant exchanged on schedule.

Another story involves the true cost of skipping an annual inspection. This guy took his SUV in for the Virginia safety inspection to renew his registration. At the Chesapeake inspection station, he learned that the law had changed and that his newer rig only required an inspection every two years. He was very happy to save the money. The problem was, his rear brake pads were very worn. Two months later, it was bad enough that he could hear the grind - over the radio, DVD player and the kids. He took it in to get the bad news. Both of the rear brake rotors were damaged. The left one could be resurfaced. The right had to be replaced. So saving a little on his safety inspection turned into an extra $500 over what brake pad replacement would have been. Moral of the story for Chesapeake drivers: don't skip your annual inspections. The irony is that many Chesapeake service centers would have done a brake inspection for free.

Next: a teenage daughter and a curb. Daddy's little princess smacked a curb when she turned into a shopping center and popped the tire. The problem came when Dad didn't get an alignment. The impact was hard enough to ruin the tire - so it was enough wreck the alignment. But instead of an alignment after the first tire, Papa ended up buying a second tire a few months later - and then an alignment.

Situation: son and wife with cars from the same vehicle manufacturer with essentially the same engine. Our staffer checked the son's maintenance schedule and saw that it needed a timing belt replacement at 90,000 miles/145,000 km. He had it done - it cost several hundred dollars. His wife's car had about 60,000 miles/97,000 km, so it should be ok for a while. Right? Wrong. The problem was that the wife had the turbo charged version. Its belt was scheduled for replacement at 60,000 mi/97,000 km. At 63,000 mi./101,000 km, the belt snapped on the interstate. The valves all crashed down into the cylinders at high speed, the entire head was shredded and it had to be replaced. The cost: several thousand dollars. Does he wish he had checked the vehicle manufacturer’s maintenance schedule? You bet he does - every time he passes a big-screen TV.

The team at West Service Center in Chesapeake recommends taking care of little things before they become big things. And when you take care of the little things, you can make your car run better.  Plus, it is more economical to operate in Virginia. Remember to save those maintenance records. It'll show potential buyers that you've taken care of your vehicle and it will help you get a better price. Or when you buy a used car, check those records. If there aren't any, assume that the maintenance hasn't been done and take it to West Service Center in Chesapeake for an inspection. Take care of unperformed routine maintenance sooner rather than later.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

There's not much we can do about the price of gas in Chesapeake, Virginia, but we do quite a bit about how much we use as we're driving on our Chesapeake streets.

Our driving habits can dramatically affect our fuel economy.

The first thing we can do is watch the 'go-pedal.' Hard acceleration just sucks the gas. Gently leave stop lights and plan lane changes so you don't need to floor it. That can save you hundreds of dollars a year.

Go a little slower on the freeway. Once you're going more than 65 miles an hour (105 kilometers per hour), your fuel economy starts to drop dramatically. Leave early so you don't need to rush to be on time. And cruise control is your friend – steady speed uses less gas.

Plan errands ahead. Make fewer trips by combining errands.

Hey at current gas prices, a lead-foot might as well be a gold foot.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Do you ever shop for shoes in one of our Chesapeake area shoe stores?
When buying a running shoe, is quality important?
Does durability matter as long as the shoes look fabulous?
Would you rather have one pair of long lasting shoes or two pair of lower quality shoes at the same price?

Is the warranty important when buying tires?
When you choose new tires in Chesapeake, what's the most important factor for you?

Give us a call at West Service Center at 757-487-4420 for tire recommendations.

You know, buying tires in Chesapeake is a big deal. It's a big ticket item so you know you'll be spending a lot. You're not only concerned about the price, but you want to know that it'll be a long time before you need to buy new tires again.

And of course there's the safety aspect as well. The tires do a lot of work – they carry the weight of the vehicle and you and your passengers. They need to be up to the task. You want to be sure they hold the road and provide good traction. If you carry heavy loads or tow a trailer, the tires need a high load rating to be up for the job.

As a tire professional, I think it's important that people understand the effect of price on a tire's performance and durability. When I was a kid, my dad had a saying, "Pay twice as much and buy half as many."

Dad applied that to a lot of things. He thought that one high quality suit would last longer and look better than two cheap suits. The saying really seems to hold true when it comes to shoes and boots, too.

I buy high-quality work shoes because I spend a lot of time on my feet. They're more comfortable, have important safety features like steel toes and non-slip soles and they last at least twice as long as cheap shoes. I feel I get very good value for my money.

I apply the same thinking to tires. The major tire brands that you're familiar with are known as Tier 1 tires. These tires are well-engineered and very high quality. Comparable tires are usually in the same price range from brand to brand.

Stepping down in price you come to private label tires. Some large tire store chains carry tires with the chain's own brand. It's important to know that most private label tires are built by the same Tier 1 brands that you are familiar with, so they are a quality product. You can ask your tire professional who makes their private brand.

The lowest priced tires on the market are Tier 3 tires. These tend to be imported from China or South America. Since you get what you pay for, you can't expect a Tier 3 tire to deliver the same performance and durability as the others.

So let's say you need new tires. You've determined the features you need. So you have several options, including price options. Now, you've probably heard the term 'it's a 40,000 mile/64,000 km tire' or 'it's a 60,000 mile/97,000 km tire'. Simply put, the manufacturer warrantees the tire for 'X' number of miles/kilometers. If that's important to you, look for the warranty.

What's the difference in the tires with higher mileage warranties? It's the rubber compounds and the amount of tread material. As you might expect, you'll pay more for the longer-lasting tire.

Now the cheapest tires you can find won't have a manufacturer's mileage warranty, or if it does, it'll be relatively low. That brings us back to dad's saying; if you buy the cheapest Tier 3 tire you can, you will likely go through two sets in the time it would take to wear out one set of good quality tires. And the good tires won't cost twice as much, so you'll end up paying more per mile/km driven with the cheap tires.

Hey, I realize that sometimes the budget will only allow for a Tier 3 tire. I make them available for my customers who need them because I would rather see them driving with safe, new tires than pushing their old tires beyond their safety limits. But at West Service Center, we always counsel our customers to buy as much tire as they can afford, because it will be much less expensive in the long run.

Your tires are the only parts of your vehicle that touch the road. You're only as safe as your tires are well built.

Buy value – not price.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
west-service-center-2.autovideotipsblog.com

During an inspection at West Service Center in Chesapeake, your friendly and knowledgeable automotive service technician will check for worn, broken or missing parts.

Here's a quick rundown of suspension system components:

There are the springs which hold the weight of your vehicle. There are several varieties of springs. Springs are heavy duty parts that rarely break or wear out. Shock absorbers work in conjunction with springs to smooth out the ride and help keep the tires on the road. Good shocks are essential for handling performance and ride comfort.

You've probably heard of struts. They combine a shock absorber and a coil spring in one unit. Shocks and struts will wear out over time. If your tires develop a cupped wear pattern, your shocks or struts may be wearing out. This is from the shocks bouncing unevenly. You may notice a floaty or drifting sensation when cornering. If the front of your vehicle dives excessively when stopping, or rocks back and forth after you've stopped, your shocks may be worn out. And if they are leaking fluid, it's definitely time to replace them at West Service Center.

If you are experiencing any of these symptoms, visit West Service Center for a suspension inspection. Same applies if you've been in an accident that involved one of your wheels. If your vehicle suspension actually fails, it could lead to a serious accident, so don't put it off.

When you replace your shocks, it's usually a good idea to replace all four at the same time. That'll give you more even handling. Talk with your friendly and knowledgeable pros at West Service Center because you don't want a big difference between the performance of your shocks from wheel to wheel, and replacing all may be the safest bet.

There are different grades of shocks and struts. You always want to use a replacement shock or strut that equals the one that came as original equipment when your vehicle was new. But remember, they were designed to meet the expected needs of the broad range of Chesapeake people who buy that particular vehicle. Your needs may be more specialized.

For example, if you want increased handling performance, your West Service Center service advisor can recommend an upgraded shock or strut specially designed for improved handling. If you haul heavy loads or trailers in Chesapeake, we can recommend some heavy duty shock absorbers.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Today we want to talk to Chesapeake drivers about timing belts. They're something that many drivers don't know much about and yet your vehicle won't run if it's broken – and it could cause many thousands of dollars damage if it does break. A broken timing belt is usually a tale of woe. Even though timing belt replacement is scheduled in the owner's manual, it's not the kind of thing that most Chesapeake area auto owners remember because it's not well understood.

Let's review what a timing belt does. As most know, the engine's power is generated in the cylinders. A piston rides up and down in the cylinder. During the first down stroke, an intake valve at the top of the cylinder opens and air and fuel is drawn into the cylinder. Then the piston returns to the top, compressing the fuel and air mix. At the top, the spark plug fires, igniting the fuel, pushing the piston down in the power stroke. As the piston once again returns up in the final stroke of the cycle, an exhaust valve opens at the top of the cylinder and the exhaust is pushed out. The timing belt is what coordinates the opening and closing of the intake and exhaust valves. It's called a timing belt because the valves have to open and close at just the right time.

Now, not all vehicles have timing belts. Some have timing chains. Like the name implies, they use a chain rather than a belt to perform the function. It used to be that most engines used timing chains, which are extremely durable. The leading vehicle manufactures started using belts rather than chains to save money in the manufacturing process. So now Chesapeake drivers and their advisors at West Service Center are left with a component that can break. They sort of shifted the problem to us. There are two broad categories of engine design: interference and non-interference. If the timing belt on a non-interference engine breaks, the engine simply stops running. That could be very dangerous for drivers depending on where they are at the time, but it causes no internal engine damage.

Interference vehicle engines, on the other hand, will get real messed up when the timing belt breaks, because the valves will actually fall down into the path of the pistons. Things get chewed up when that happens and it'll cost a chunk of change to repair the vehicle engine.

So, what are the warning signs? Unfortunately, there really aren't any. There aren't tell-tale sounds. In some vehicles, a technician from West Service Center may be able to see part of the belt for a visual inspection, but many have a cover that's in the way. The reality is that if the belt slips even one notch, it might as well be broken for all the damage it'll cause. There's no middle ground.

So how can we avoid these problems? Simply replace the timing belt when your owner's manual calls for it. It can be 60,000 miles/97,000 km; it might be 90,000 or 100,000 miles/145,000 or 160,000 km. The point is, if you have 60,000 or more miles (97,000 or more km), ask your West Service Center service advisor right away if your vehicle requires a timing belt replacement.

Contact West Service Center to learn more about your car's timing belt
You can find us at:

904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Sometimes Chesapeake drivers can go quite a while without a failure, but we've seen them happen within a couple of oil changes of being due. It's not worth the risk.

What does it cost to replace a timing belt in Chesapeake? Well, that really depends on what kind of car you have. I can tell you that it's usually not very easy to get to the timing belt – you often have to remove some accessories to get at it. It isn't a cheap procedure, but it's a fraction of what it could cost to repair the damage caused by a failure.

At West Service Center in Chesapeake, we're all about trying to prevent repairs, keeping you and your passengers safe and increasing your driving enjoyment. 

Working up a sweat is a great thing to do in a gym around Chesapeake, but not in your vehicle. When Chesapeake residents' vehicle AC Systems have a problem, they'll often feel it right away. The question is, how long do you put up with it? You know, the old comfort versus cost dilemma. But a more comfortable drive around Virginia has a lot of benefits, and keeping the AC System well maintained can help prevent repairs.

A common cause of AC failure is water and air in the system. The system does not work as well with air in it. And water can cause rust that leads to damage of the A/C components. Also refrigerant, the stuff that makes the air cold, can leak out, reducing the efficiency of the system and making it work harder to try to cool the air. That is why periodically evacuating the air conditioning system and recharging it keeps the proper amount of clean refrigerant in the system for Chesapeake residents, so it cools better and lasts longer.

Chesapeake drivers should also run the air conditioner regularly, even in the winter, so that it lubricates itself and keeps the seals from drying out. The seals can crack and that leads to leaks. Your vehicle's owner's manual will have recommendations for how often to service your air conditioner. Some service centers also have this information as part of their computer databases. Your friendly and knowledgeable West Service Center service advisor can give you more information.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

At West Service Center we've had a lot of Chesapeake customers asking how they can make their vehicles last longer. These questions are actually a reflection of a trend that's been building for several years in Virginia. The median age of personal vehicles is now over nine years. And 33 percent of all vehicles on the road have over 75,000 miles (120,000 km) on them. It looks like it's going to keep heading in that direction for a while. With high fuel prices, a lot of Virginia folks are putting off buying a new car. 

So let's say you're one of the average in the Chesapeake area; you've got a nine-year-old car with 80,000 miles (130,000 km) on the odometer. What can you do to make it last another year or two?

Let's start with the premise that there's no reason that a modern car can't run for 200,000 miles (320,000 km) with proper care in Chesapeake. The engineering and manufacturing quality is there.

Of course, some parts will wear out along the way, but there's no reason for a catastrophic meltdown if Chesapeake drivers stay on top of their recommended car maintenance. The maintenance schedule in some vehicle manufacturer's owner's manuals runs out at 60,000 miles (100,000 km) or so: how do Chesapeake vehicle owners know what to do when they're way past that?

It is a challenge, for example: If a service is recommended every 15,000 miles (24,000 km) for the first 60,000 miles (100,000 km), you can just keep getting it done at least every 15,000 miles (24,000 km) after you hit 60,000 miles (100,000 km). But, it gets more complicated because older engines lose some efficiency, are dirtier inside and are just more stressed. That means it's very important to not miss any scheduled services. Skipping just one oil change at West Service Center in Chesapeake, for example, leaves an opportunity for sludge to build up. Talk to your service advisor at West Service Center for more details.

So all the usual things like oil changes, transmission service, coolant service, brakes, power steering, fuel system cleaning – all that stuff needs to be maintained. People responsible for fleet vehicles around Chesapeake are sticklers for scheduled maintenance. They know that money spent on maintenance saves them three ways:

1. it keeps efficiency from decreasing;
2. it prevents repairs, and;
3. they can postpone purchasing new vehicles.

Having the oil changed may be the most important thing Chesapeake drivers can do. A full-service oil change at West Service Center means that all of your other fluids get topped off so they are never low enough to cause damage. It also gives your friendly and knowledgeable West Service Center service advisor a chance to spot problems in the early stages so that you can fix them before they get worse. And it gives you a touch point with an automotive professional along the way to remind you of things that aren't scheduled as often – things like differential service and timing belt replacement.

If you live in the Chesapeake area and have an older vehicle, you may need to follow the severe service maintenance schedule. Check your owner's manual and talk with us at West Service Center. Conditions inside an older engine, transmission and cooling system can arguably be considered severe – so shorter intervals could well be called for.

And, the team at West Service Center strongly encourages Chesapeake drivers to consider using high mileage formulation fluids. They're fluids like engine oil, transmission fluid and coolant that are formulated for older engines. They have special additives to clean deposits, and to condition and restore seals and gaskets that dry out with age. Some Chesapeake auto owners start using higher mileage formulations at around 50,000 miles (80,000 km) as a preventive measure.

Of course you also want to still look marvelous in your older car as you drive around Chesapeake. Salt and road grime wreak havoc on your paint job and can lead to body rust – so regular washing is very important. Also, a good quality waxing is recommended at least twice a year.

Give us a call for more information:

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Bad air quality while you're driving around Chesapeake is nothing to sneeze at. But seriously, more and more vehicles these days come equipped with a cabin air filter. Since they're fairly new on the scene, a lot of folks don't know about them yet.

These filters clean the air in the passenger compartment, or cabin, of your car or truck. They do the same job as the furnace filter you have at home. They can filter out particles as small as three microns. By contrast, a grain of sand is about 200 microns.

So your cabin air filter can clean out dust, pollution, pollen and spores to keep the air in your car nice and clean. And just like your furnace filter, they need to be replaced when they get dirty. Check your owner's manual or ask your service advisor at West Service Center, but they typically need to be replaced at around 12,000 to 15,000 miles (19,000-24,000 kilometers).

The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you'll want to have West Service Center take care of replacing them.

As we said, many people don't realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement and they were on their way and smelling fine.

Chesapeake residents who are allergy sensitive can really benefit from a cabin air filter, as it keeps allergens to a minimum. If you're one of them, you'll want to stay on top of your filter replacement schedule.

Of course if you do a lot of driving around the Chesapeake area in dusty or polluted conditions, you'll need to change your cabin air filter more often.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

The median age for cars in the Chesapeake, Virginia area was over nine years. And two-thirds had over 75,000 miles. At West Service Center we hear reports that those numbers continue to rise.

If you have a high-mileage vehicle in the Chesapeake area, bring it into West Service Center for high-mileage maintenance.
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420

Many people in Virginia are keeping their vehicles longer. The economy has influenced that, but the fact that modern vehicles are more durable and reliable means that owning a high mileage vehicle doesn't have to be a painful experience.

Local car owners in Chesapeake with over 100,000 miles on their vehicles often ask which service intervals they should follow. Let's start with the special needs of the older vehicle...

The reality is that time and mileage will take its toll. The engine and transmission will have more sludge. The fuel, steering and brake systems will have gum and varnish built up. There'll be more dirt and contaminants in the fuel tank. Corrosion and deposits in the cooling system. And seals and gaskets will start to dry out.

All of this, plus normal wear and tear, means that the engine might not be as strong as new, so it just has to work harder to get the job done.

So we need to compensate. Consider high-mileage formulations for oil changes, transmission service, etc. These special formulations contain additives that condition the seals and gaskets to prevent leaks. They also have more detergents to clean sludge and other deposits. They cost a bit more, but they're worth it.

In general, if an auto service was recommended every 15,000 miles when the car was new, you should continue to get the service done every 15,000 miles.

Talk with your Chesapeake service advisor at West Service Center about the condition of your engine. See if he thinks you should adjust your auto service intervals for oil changes or other auto maintenance to account for the older engine working harder.

Expect the oil filter to get dirty faster. Same goes for the fuel filter. And some leaks are to be expected so you need to keep a closer eye on fluid levels.

If anything, following recommended service intervals for your vehicle is more important in a higher mileage vehicle. Skipping oil changes or other services can lead to problems much more quickly than with a newer vehicle.

So, have your Chesapeake auto service advisor at West Service Center help you with an assessment of your older car or truck. If you haven't gotten around to a fuel system cleaning, or replacing power steering or brake fluid, a differential service or transmission service – it's time to start taking care of those things. It'll help keep you on the road for many more happy miles.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com

Welcome to the West Service Center automotive blog. Today, let's talk about the effect of tire wear.

Let's focus on stopping in wet Chesapeake conditions. In order for a tire to have good contact with the road, it has to move the water out of the way. If it can't move the water, the tire will actually ride on top of a thin film of water.

That's called hydroplaning. If it's really bad, Chesapeake drivers can actually spin out of control - endangering themselves and the other drivers around them. At best, you won't stop as fast.

So how does a tire move water? It has channels for water to flow through. Look at your vehicle tire and you'll see channels: channels that run around the tire and channels that flow across the tire. They're designed to direct water away from the tire so it can contact the road better.

And the deeper the channel, the more water it can move. A brand new West Service Center tire has very deep channels and can easily move a lot of water. As the tire wears down, the channels become shallower and can move less water. When it wears down enough, it can seriously affect your ability to stop your vehicle on wet Chesapeake roads.

So that's why it's so important for Chesapeake drivers to replace their vehicle tires when they get worn. Consumer Reports and other advocate groups call for a standard of 3/32 of an inch and they have the studies to prove it.

At West Service Center, we want our customers to know that the deeper recommended tread depth makes a big difference. Stopping distances are cut dramatically on wet Chesapeake streets. A safe stop from Virginia speeds with 4/32 of an inch of tread would result in a crash with worn out tires.

There's an easy way to tell when a tire's worn to 4/32 of an inch.

Just insert a quarter into the tread. Put it in upside down. If the tread doesn't cover George Washington's hairline, it's time to replace your vehicle tires. With a Canadian quarter, the tread should cover the numbers in the year stamp.

Many Chesapeake residents have heard of this technique using a penny and Abe Lincoln's head - the old method. That measure gives you 2/32 of an inch – half the suggested amount. Of course, vehicle tires are a major purchase. Most of us in Chesapeake want to get as many miles out of them as we can. But there's a real safety trade-off. It's your choice.

West Service Center
904 Cavalier Blvd
Chesapeake, Virginia 23323
757-487-4420
http://westservicecenter.com