5

It was an emergency and the services people were really good at changing my tire and assistance me. Thanks

5

excellent service!

2

I have had very good experience with West Services (WS) through the years. I felt the personnel there were interested in my business and treated me fairly. However, my last encounter with WS was less desirable than I had been accustomed to. I knew something was amiss when I approached the Service Counter and the young lady at the counter couldn't find the time to look me in the eye while I was explaining my problem (with my vehicle) and then proceeded to speak to me as if I was a customer at a fast food restaurant. She, in a nut shell, had no idea what customer service entails. Another issue I have is WS' high labor rate of $116.00 per hour. This rate exceeds the rate that major dealerships charge their customers in the Tidewater area. I doubt, WS overhead costs exceed those of the major dealerships and therefore believe this rate is gouging loyal customers, like myself. Lastly, my repairs. I brought my vehicle into the shop because of an air-conditioning problem (the A/C compressor electrical clutch would not engage the compressor). I was charged with one hour to diagnose this problem, which was somewhat excessive but not overly. After the problem was revealed to me your techs recommended the replacement of two parts associated with the A/C system. I agreed to the recommendation unbeknownst to me how easy it was to replace them. When I received my bill I couldn't help but notice that I was charged 3 add'l man hours (m/h) for the parts replacement. Your Service Manager (or who ever determined the cost of labor), I believe, determined the labor hours by adding up the m/h for each individual repair effort instead of taking into consideration that the all the repairs were inter-related and the time spent shared between them. In my opinion, how the total m/h expended, as determined by your Service Mgr. was excessive and once again an attempt to gouge the customer, which in this case was me. This approach is not conducive to good customer service and a poor business practice. I have been a loyal customer to WS over the years and remained so in spite of relocating to NC. However, I now doubt that that will be the case in the future.

5

Service Department Writers where where quick to help me in timely manner.And state inspection was done through.Great Job!! Thanks' again.

5

Service was provided quick and efficiently. After 5 inspection stations unable to inspected my 5th Wheel RV, West Service Center performed the inspection and got me back on the road.

5

Got my car in for an oil change same day I called and had it back very quickly. Fast friendly service!

5

Friends "helped me rewire a new umbilical cord for the trailer and messes it up royally. I was fitted in to a busy schedule and the problems were untangled I was on the road to Ohio in three hours

5

Quick and excellent service!

5

Went in for a state inspection, dropped off the car, then received a call about 1.5 hours later it was ready.

5

Great job, very friendly and quick state inspection done without appointment.

904 Cavalier Blvd Chesapeake, VA, 23323 (757) 487-4420
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