Chesapeake Auto Repair

My car decided to act up on me on my drive to work this morning, so I drove back home and immediately contacted my insurance company to have my car towed to the shop. I was given an ETA of FOUR HOURS, which is absurd itself, but I figured I could preoccupy myself in the meantime. The ETA time comes and goes, so I call this company to see what the deal was, in which I was told "oh yeah I had to send the driver somewhere else for an emergency call, he should be there in another hour." ?!?!?! At no point did it cross their mind "I should probably inform the woman who has been waiting 4 hours that she'll have to wait even longer." If I would have known I would have requested a new towing company sooner or taken the risk to drive to the shop my damn self. Customer service is good, but you guys are real assholes for not letting people know if the driver will not make it at the promised time.

Great staff, very eager to assist and are conscientious of customers time needs. Neat and clean waiting area. Very busy shop they must being doing everything right.

Bring all my cars there. Everyone is nice. Y'all do great service. Thanks

service as always with West Service Ctr was outstanding, wait time was minimal, and customer service was great,would recommend West Service to all my friends and colleagues.

I am very happy with our experience. They were friendly and quick.

Always great service !!!

Would have preferred a little more dialogue. It would have saved me some money.

Everyone that we came into contact with were wonderful. The service was top notch as far the mechanic also. He was careful and respected our motorhome as if it were his. I was able to meet the owner as well. I enjoyed talking to him. He has built a very respectable business through the years. Adam the service writer assisted us in making our entire experience very smooth because we are full timers was very nice.

I have entrusted my Bounder Motorhome to Robert and his great team of technicians at West Service Center for several years now. Their knowledge of RVs is extensive and their work is excellent! I feel like I am treated as part of the family and well cared for. My thanks to you Robert for the "special" treatment of the finishing touches and small items you took care of for me on the last day of my recent visit. I so appreciate it!

they have always treated me good and given me honest prices.