Chesapeake Auto Repair

Went to W. Service Center today after getting a flat tire on the highway. Put my spare on in the rain and went to W. Service Center and ask them to repair my tire. It was 3:50 PM and they refused me service because they were about to close! Very disappointed and very dissatisfied. I do not recommend their repair shop. Your car might require too much work or it might just be inconvenient for them to fix, bottom line the customer is not a priority especially when it affects their time off.

It's just ok at best. Would have given more stars except they have been upselling their state inspections and starting to charge extraordinarily high prices on simple jobs. Been nailed 2 straight years on windshield wipers. First year I let it go but this year I checked and tested and worked just fine with no streaks. They claimed they were old and wouldn't pass. When I asked for it back after replacing they "LOST" it. They ended up giving me someone else's which actually looked good also. So I guess this is a cash cow they like to claim to pad the state inspection fees. Be cautious when going there as with all repair shops. They rip you off every chance they get. I also went there to get a sensor tightened as I didn't have the tool needed to tighten properly. $60 for a 5 minute job!!! Rip off!!!! Use to be a good place but as with all, new people tarnish it. My Response >> The sensor was on an Impala and was my daughters car and the Vibe was mine but wife took it in.

You entrust them that the car is repaired when they call you to come and pick it up And when you dropped the vehicle off your car wasn't making any noise ( i.e. belt especially after the alternator and battery were changed by them several months beforehand You're called It's READY However a simple flush fill radiator sys when you have them replace your thermostat hoses and have a regular oil change Turns into ALL the antifreeze is on the ground when you ARRIVE SO THEY Have to keep it another day Pick it up drive for the weekend Noise sounds like belt\ alternator Then Oil spots under the car after being parked Temp gauge rises HAVE it towed back they claim its fixed and acknowledged that the first drop off no noise from the car they don't understand why it's making noise now REPLACE thermostat again ...👎 👎 👎 👎

Kyle was my driver. Excellent service. Would rate a 5 except the company didn't communicate without my inquiring that there was an additional 1.5 hours added to my wait time. Not fun with 4 kids but overall decent experience.

I have had good service here and the owners are VERY trusty worthy people. I would feel comfortable bring my car back here again.

Bought an motorhome that wouldn't move. They got it rolling towed to their shop.repaired EVERYTHING... Highly recommend

Follow up on my previous review regarding our 1996 Newmar Dutch Star. After being in the shop for inspection and repair on the exhaust system, we took our trip that was delayed because they did not have it done in a timely manner. while gone we had major issue. We took it to another repair shop and they said whoever fixed that exhaust did not do It correctly or just did a bad job. We do not trust West auto to do these repairs and they will not do anything to help with covering cost of their bad job. They will only allow us to bring back to them. Should have done more research BEFORE taking our Rv to this company. As to the response from the owner to my previous post, it was 7 days (not immediately) that our RV was looked, and 8 days when we received the estimate. Then it was another 10 days before we had it in our possession...the afternoon we left and we were suppose to have left 7am that morning. That is the timeline. Your shop scheduled for us to bring it in on a Monday, thinking since it was a scheduled time it would be looked at that day. We didn’t hear from your shop. We called to find out what was going on.

I am a little late in writing this review, but better late than never. The people at West Service Center in Chesapeake have always given me their best service. The towing department made sure my care was in the best of hands. When ever I needed a state inspection, they were there for me. My car had some serious issues this last time and they made sure I knew what I need to have done. They even treated me as a knowledgeable owner! In my book that is a 5 star in it's self! JOB WELL DONE!!!

Bought an motorhome that wouldn't move. They got it rolling towed to their shop.repaired EVERYTHING... Highly recommend

I got stood up by three towing companies yesterday and finally the right company came on time with great service. The driver was very friendly and he did a great job. Thank you Scott.