5

I am a repeat customer because my first experience was excellent. The service of my RV was performed in a timely manner while I waited. Clean and professional.

3

First of all, I have to accept responsibility for not asking ahead of time. I had my vehicle in there for an oil change and tire rotation. I was notified approx. 2 hours later via phone that my battery needed to be checked. I informed the caller that my battery was only about a year old. I was informed that it would be a good idea to have the terminals cleaned and lubricated and a few testing procedures performed. I gave the go ahead assuming this cost would be at a minimum. Well this service ended up costing me approx. $40.00 which was a third of the bill. I may not be mechanically trained, but I have taken my terminals off and cleaned them and also lubricated my posts. I do believe this charge was outrageous and I will have to re-consider whether or not I will bring my business back.

Lee, I apologize that our service adviser did not tell you that the battery service would be $34.95 plus tax. This service included a kit containing cleaning solvent and a corrosion preventative and testing of the battery. This was only a recommended maintenance item to prevent any future problems especially during these cold winter months. I do hope that you will still use us for your future repair and towing needs. Tom West

- West Service Center
5

I have been dealing with WSC for years and have always had a good reltionship. When there were any issues, they were worked out quickly and wereto both of our satisfaction. Good people, quality service.

5

I have been very happy with my experience in obtaining the Commonwealth of Virginia Vehicle Inspection Sticker for our 1995 Fleetwood Bounder Motorhome. They are excellent!!

5

Great work, good prices and friendly service. What more could you ask for. Thanks to all at West!

1

I brought my vehicle in to have a patch put in as I had run over a piece of glass. I was told the tire was unable to be patched, and a plug would have to be put in AND I would need a new tire (~$245 cost). The tire in question was nearly brand new, so I checked with other repair shops in the area. BOTH of the other locations told me that it could be patched and that they discourages me from buying a new tire all together. I WILL NEVER RETURN TO WEST SERVICE STATION. Very Deceitful.

Josh, I apologize if you feel we have been deceitful as this is not our intention. I do stand behind my technicians decision to not patch your tire because I have seen the piece of glass that was in your tire which was approximately 3/8" in diameter at its largest point. I feel that the tire was unsafe for a repair and needed to be replaced. I hope you will reconsider returning to our facility in the future. If you have any questions please feel free to contact me at 757-394-9378. Tom West

- West Service Center
5

Good, polite, quick and professional

5

This was my 3rd or 4th visit to West Service and I received great customer service and the repairs were completed quickly and at a fair price. Very Happy Customer! Hard to find a good service center.

4

I have been bringing my RV there for state inspections for several years. it is the easiest place to get in and out of and the staff is extremely curteous at all times.

4

As always West Service center does a great job on whatever task is required, I have used their facility for all most all of my car and trailer related repairs/inspections. The personnel there are always willing to answer my questions and provide service in a timely manner. I would and do tell my friends about them. To all the guys/gals there, Thank you!

904 Cavalier Blvd Chesapeake, VA, 23323 (757) 487-4420
West Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call West Service Center (757) 487-4420 if you have any issues in accessing any area of our website.