I brought my vehicle in to have a patch put in as I had run over a piece of glass. I was told the tire was unable to be patched, and a plug would have to be put in AND I would need a new tire (~$245 cost). The tire in question was nearly brand new, so I checked with other repair shops in the area. BOTH of the other locations told me that it could be patched and that they discourages me from buying a new tire all together. I WILL NEVER RETURN TO WEST SERVICE STATION. Very Deceitful.
Josh, I apologize if you feel we have been deceitful as this is not our intention. I do stand behind my technicians decision to not patch your tire because I have seen the piece of glass that was in your tire which was approximately 3/8" in diameter at its largest point. I feel that the tire was unsafe for a repair and needed to be replaced. I hope you will reconsider returning to our facility in the future. If you have any questions please feel free to contact me at 757-394-9378. Tom West
- West Service Center