Chesapeake Auto Repair

My insurance company referred West Service Center to me as a towing option. A kind man named Brian arrived within the quoted time. Instead of immediately towing my truck, he asked what was wrong with it and then proceeded to fix it. In a flash. Like, completely effortlessly. He reset the key. He shared some tips, knowledge, and the wisdom he's acquired in his many years in this industry. His expertise and genuineness meant everything. And not having to tow my truck was a relief. He cared! That's a rarity. West Service Center, Inc. is now actually the first place I'll go to should my vehicle encounter any issues again.

Very good service as always.

We have used them several years in a row for state inspections but never had any work on our vehicles done at this location. We were always please with their service. Recently we took our truck in for inspection they said there was some work that needed to be done on the truck. We agreed to let them do it, they gave us a reasonable price. When we picked the truck up my husband drove it and heard a terrible noise, upon inspection he saw that the bolts holding a part together had not been tighten down. He could have had a serious accident and been hurt. He tightened them down then drove back to this location, the took a look at it, and apologized. I would have like to have something offered for their mistake.

West Service Center has serviced my last 2 motorhomes and has done an excellent job. I can trust that when I take it in for service, I don't have to check behind them. They are a commercial member of FMCA as well which makes me even feel better about using them since they are supporting our industry.

Fast accurate service, immediate phone notification of completion of service, friendly courteous staff greet you and take all your info. Especial thanks to Theresa.....

Very nice work on my RV. Took a little longer than expected, but acceptable under the circumstances.

fast service!

They did a great job on my car, took a little long to get it in the shop because they were busy, but once in there it was worked on professionally.

I have been using West Service Center for my vehicles since 2002. Recently, my transmission on my 15 year old pick up truck needed to be replaced. I called for a tow truck to recover the vehicle from my home. The tow truck driver arrived promptly within the hour. He was very friendly and professional. He took special notice of all of my Army Veteran stickers and license plates on the vehicle and he gave my vehicle extra care and caution with respect for my status as a war veteran. The following day, West Service Center called and confirmed that my transmission was out and would need to be replaced. The service writer offered me an estimate and then took off a very large Military discount. She was very friendly and polite. She was able to answer all of my questions without hesitation or delay. She also told me when they expected the work to be complete. Everything went as planned and promised. West Service Center completed the work on time and within the original estimate with the Military Discount. They also found a problem with my front suspension and they were able to repair it for only an additional sixty dollars. If that were not repaired then the resulting tire wear would have cost far more. Quite honestly, this is just the type of professionalism that have come to know from West Service Center over the past eleven years with three different vehicles. This shop has proven to be reliable over many others that I have tried.

We had our transmission replaced and its so nice to have the truck up and running normally again. It drives like a brand new truck. The Jasper transmission was chosen over the dealerships replacement . Jasper had a better price and warranty was three times longer . West service center bent over backwards to insure I was happy, and I am. Thanks to all at West service center for a job well done.