Had a flat on going left 58 right off of off ramp at rush hour on a Friday. I pulled over first place I could- the far left lane, the most inconvenient spot to get towed. Called my roadside assistance and the dispatch service texted me asap directing me to call dispatch, Tiffany was incredibly patient since me and SIRI didn't know exactly where I was, I described what I could see. I called back realizing I'd be taken to a service center in the wrong direction from home and she had that changed, I called her again to let her know I was on the far left. She was so professional and no exasperated 'quit calling me now'. When truck showed up, Gerald the driver was coming off the off ramp and muscled his way to the far left- remember rush hour Friday! It was like watching a Transformer come to rescue me. He loaded up my car, answered all my annoying questions and off we went- first time to ride in a tow truck- and I'm ashamed to say his truck inside and out shined, my car looked like a wart on the back of his truck. How he stayed clean and an impeccable uniform is unknown to me. Hope to never need them again, but nice to have that kind of security knowing if I do, I'm going to be ok. Thank you Gerald & Tiffany and West Service Center.