Being a single mother ,I have often found myself relying on different service stations (in years past) to provide me with dependable transportation. The old cliche' about women being taken advantage of was well lived out in my life until a friend told me of West's Service Center. My friend was an 70 year old woman who had found West's when it was in "the little shop". She told me that Robert West would never take advantage I a woman. She said he was very trust worthy. In the last few years I have found this to be true. I only allow the mechanics at west to repair my car. Every time I've had an issue they have taken care of it promptly. They tell me what must be fixed and even what can wait to be fixed if I'm tight on budget. I've never felt like a "girl" when I walk in to the front office. The desk staff always treats me like I'm just as important as the BMW owner that may have walked in before me. There is no apparent discrimination between who is a "bi wig" or small potatoes. I could go on forever. I appreciate feeling like a valuable customer. It is rare to be sure in the Auto Industry!