The work they do is well done, they make a habit of not completing requested work. I requested my rocker arms and cams replaced, they only did a partial job. My wife's jeep came back from service with the check engine light still on after we specifically requested it be looked at. I took my work truck in for an inspection, oil change and because I was slowly loosing coolant. They inspected it, diagnosed and replaced the water pump and never did an oil change. I picked it up after hours and found the check engine light on. On the first trip I discovered the cooling issue was not resolved. The problem turned out to be a cracked thermostat housing. West Service Center merely said my guy has been doing this for twenty years and doesn't make mistakes. Just be aware and wary of unnecessary up-charges. We will not be using their services anymore. K.L.Cloud