i called west towing service at 330pm today, scheduled a tow at 630, a friend drove me way out of my way, i get there at 630 and call the tow truck company, where i was told he was "almost here" 30 minutes later i get a call from the tow truck driver telling me he was 20 minutes out, so, after YOU told me to be here at 630, my friend and i both are going to have to wait almost an hour to get towed. not using this service again