5

I am a little late in writing this review, but better late than never. The people at West Service Center in Chesapeake have always given me their best service. The towing department made sure my care was in the best of hands. When ever I needed a state inspection, they were there for me. My car had some serious issues this last time and they made sure I knew what I need to have done. They even treated me as a knowledgeable owner! In my book that is a 5 star in it's self! JOB WELL DONE!!!

Thank you so much for the kind words and 5-star review, Mary! We do our best to make our customers happy! We appreciate you.

- West Service Center
5

Bought an motorhome that wouldn't move. They got it rolling towed to their shop.repaired EVERYTHING... Highly recommend

Thank you so much for the great review! We truly appreciate it, and are happy to help anytime you need!

- West Service Center
5

I got stood up by three towing companies yesterday and finally the right company came on time with great service. The driver was very friendly and he did a great job. Thank you Scott.

5

I am a little late in writing this review, but better late than never. The people at West Service Center in Chesapeake have always given me their best service. The towing department made sure my care was in the best of hands. When ever I needed a state inspection, they were there for me. My car had some serious issues this last time and they made sure I knew what I need to have done. They even treated me as a knowledgeable owner! In my book that is a 5 star in it's self! JOB WELL DONE!!!

Thank you so much for the kind words and 5-star review, Mary! We do our best to make our customers happy! We appreciate you.

- West Service Center
1

Just calling to ask price to have led third brake light disconnected and covered so the vehicle can be inspected. Have already been advised that by law it can be removed it would just have to be disconnected and blacked out. Individual answer the phone who tried to tell me that it had to be inspected with the light in and working informed him of the law even wanted to tell me to bring it up to have one of his inspectors look at it why would I waste my time. Familiarize yourself with the state laws.

Hi Denise, we can assure you that we are very familiar with motor vehicle laws and operate in full compliance with state and local laws, as well as the Virginia State Police Motor Vehicle Safety Inspection Manual. Per VA CODE 19VAC30-7-190 (pgs 67-68), your vehicle inspection would be rejected due to an inoperable 3rd brake light. When it comes to both safety and Virginia state law, we cannot make any exceptions. If you have any questions please reach out to us and we would be more than happy speak to you further about this matter.

- West Service Center
5

Amasing. At first I was not the nicest customer... i was seeking service because of a previous RV company did not do the job right. I came off very defensive. They were very friendly understanding. THEY DID AN AMAZING JOB!! Fixing past mistakes and rewired my RV. They deserve 10 stars. They are professional, knowledgeable and really take care of their customers.

5

Larry is great!!! We had a tire that we just could no get off. We called west towing and Larry came out and he was determined to help us. He got the tire off in a few minutes even though the lugs were stripped. He was very Informative and very nice.

4

Kyle was my driver. Excellent service. Would rate a 5 except the company didn't communicate without my inquiring that there was an additional 1.5 hours added to my wait time. Not fun with 4 kids but overall decent experience.

1

My car decided to act up on me on my drive to work this morning, so I drove back home and immediately contacted my insurance company to have my car towed to the shop. I was given an ETA of FOUR HOURS, which is absurd itself, but I figured I could preoccupy myself in the meantime. The ETA time comes and goes, so I call this company to see what the deal was, in which I was told "oh yeah I had to send the driver somewhere else for an emergency call, he should be there in another hour." ?!?!?! At no point did it cross their mind "I should probably inform the woman who has been waiting 4 hours that she'll have to wait even longer." If I would have known I would have requested a new towing company sooner or taken the risk to drive to the shop my damn self. Customer service is good, but you guys are real assholes for not letting people know if the driver will not make it at the promised time.

5

Great staff, very eager to assist and are conscientious of customers time needs. Neat and clean waiting area. Very busy shop they must being doing everything right.

904 Cavalier Blvd Chesapeake, VA, 23323 (757) 487-4420
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