After reading some of the other reviews I had to add my own experience. Several years ago we took our pickup truck for a state inspection. After what seemed like forever, I watched the mechanic go to the window and tell them, he couldnt find Anything wrong. The reply was....Nothing!! He replied no except Maybe the bolt was missing on the battery securement strap. We told them it 'was' on there before but go ahead and put one on. Cost??? $6.00 for a bolt and $32.00 to tighten it on!!! Really??Also, I have seen their wreckers towing vehicles without the proper light tow bars attached. The wrecker lights are Not visable on the wrecker becouse of the equipment being towed so the person behind them has no idea if they are turning, changing lanes or stopping. Wonder what DOT would say about this??
Karen, we are unable to comment on your specific situation because do not have record of your visit in our system within the last 25 years. We value our customers trust and satisfaction which is why we take reviews like yours very seriously. Our inspector has been with our company for 15 years and values his state inspector license as our owner does with the station license and they would never intentionally mislead our customers for the sake of a sale. As for our tow vehicles, all employees are trained to use light bars when towing behind a wheel lift truck or heavy duty tow truck. It is also the law to use a light bar when towing with wheels on the ground. If one of our drivers are found not using the light bar, disciplinary action will follow. We would like to hear more about your situation, please give us a call at (757)487-4420.
- West Service Center